SAP Basis Expert

As a Customer Service Request Owner, you ensure the delivery of robust, downtime optimized, and highly automated lifecycle management activities within ECS. You will take end to end ownership of customer service request fulfillment in the Netweaver area considering accelerated growth (RISE with SAP). Focus of your activities will be to increasing service excellence along with stabilization improvements to help Operations to reduce manual efforts and cost (lower TCO) and deliver faster services to our customers meeting their needs and expectations. Following activities are part of the role as CSRO in the Netweaver Area: Optimize and stabilize the delivery of customer service requests in time, cost and quality in a pro-active way leveraging analytical tools and capabilities Structure and coordinate activities, action plans including requirements engineering, prioritization, and create aligned timelines for deliverables Drive issue resolution together with the team and utilizing the expert network Manage relationship between different stakeholder groups inside and outside ECS Delivery Create and align test plans, support and perform testing/validation and roll-out activities Support technology-related projects in complex environment What you'll bring: Total 12+ experience, Relevant 10-13 years of SAP Technical Administration with SAP BASIS skills and should have knowledge & experience on Administration, monitoring and Operations of SAP solutions. Professional experience in Cloud infrastructure, system administration or as a technical consultant in SAP cloud implementation & migration projects Strong SAP BASIS and system operations know-how, ideally in multi-cloud environment. Best practices experience in an SAP application / technology / solution (NetWeaver) Sound hands-on knowledge of BASIS activities like System Installations, Client Administration, System Refresh/Copy, and application update/upgrades. Professional experience in Cloud infrastructure, system administration or as a technical consultant in SAP cloud implementation & migration projects. Knowledge in design and structuring of integrated E2E Lifecycle Management Procedures. Good knowledge on OS, Database & Infrastructure (AWS,Azure,GCP) would be an added advantage. Knowledge of SAP RISE or ECS experience is advantageous. Strong analytical and problem-solving skills Willingness and experience working in international teams.Ideally familiar with trending technologies and tools Meet your team: SAP Enterprise Cloud Services (ECS) is SAP s private cloud managed services provider demonstrating accelerated growth & enabling customers start their journey with cloud. We are searching for motivated, skilled, and value-oriented technical project leads taking over responsibility as Customer Service Request Owner with focus on driving service request improvements, technical projects to optimize service execution quality via standardization and automation to strengthen our ECS Delivery Productization team.