Salesforce Technical Expert

Role Overview: As the Manager - Salesforce Technical Expert at RAK Ceramics, you will lead and support the Salesforce ecosystem. Your responsibilities will include system implementation, configuration, administration, and maintenance of integration with SAP ERP. Your role will be crucial in optimizing CRM processes to align with operational needs and strategic objectives. Key Responsibilities: - Manage Salesforce administration tasks including setup, configuration, user management, data integrity, workflows, and reporting - Execute data migration during rollouts to new entities, conduct User Acceptance Testing (UAT), and provide user training sessions - Oversee the integration of Salesforce with SAP ERP and troubleshoot and resolve integration issues - Act as a liaison between business stakeholders and technical teams, facilitate requirements-gathering sessions, and manage a backlog of change requests - Coordinate with internal developers and third-party vendors to implement new features, system updates, and customizations - Manage project timelines, deliverables, and stakeholder communications for Salesforce-related initiatives Qualifications Required: - Bachelor's degree in Computer Science, Information Systems, or related field - Salesforce certifications such as Administrator, Advanced Administrator, Business Analyst, CPQ Specialist, or Platform App Builder are preferred - Minimum 5 years of hands-on experience with the Salesforce platform - Proven experience integrating Salesforce with SAP ERP using middleware tools and custom APIs Additional Details: RAK Ceramics is an Equal Opportunity Employer, and they do not discriminate based on race, color, religion, gender, nationality, disability, age, or marital status.,