Salesforce Support Engineer (Techno Functional)

Awake Security

5 - 6 years

10 - 15 Lacs

pune maharashtra india

Posted:1 day ago| Platform: Foundit logo

Apply

Skills Required

cpq quotes products product rules price rules

Work Mode

On-site

Job Type

Full Time

Job Description

Should be ready for 24*7 Support Project (Working in shifts).
Provide resolutions to support tickets(L2&L3) to the user issues within SLA.
Handle change requests in SFDC.
Help users develop or fine-tune reports so they yield meaningful metrics.
Set up and terminate users, assign roles and profiles to reflect organizational changes or users new duties.
Expand or refine sharing rules and access privileges so records can be properly viewed and manipulated.
Monitor time-based workflow and scheduled APEX queues to make sure there are no unexpected entries.
Examine SFDC error and debug logs for any surprises. For any external application that synchronizes data with SFDC, look at its error logs to see if a new error pattern has developed.
Look at the login history table to spot any user lockouts, excessive login errors, and unexpected IP addresses.
Deal with SSO, two-factor authentication, and certificate problems. Adding new white-listed IP addresses.

Skills Required

Should be able to map the business requirement to sales cloud/service cloud features and functionality.
Very good understanding of cases, CPQ quotes, products, product rules, price rules

More Jobs at Awake Security

Order Management Representative

Bengaluru

2.0 - 4.0 yrs

INR 4 - 6 Lacs

Application Development Engineer

Bengaluru

4.0 - 8.0 yrs

INR 5 - 9 Lacs

Regional Sales Manager - West

Mumbai

15.0 - 18.0 yrs

INR 10 - 14 Lacs

Software Engineer (AGNI)

Bengaluru

2.0 - 8.0 yrs

INR 4 - 10 Lacs

Software Test Engineer (Cloud/Server)

Pune

10.0 - 15.0 yrs

INR 30 - 35 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.