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Salesforce Support Engineer (Techno Functional) Awake Security

5.0 - 6.0 years

10 - 15 Lacs

pune, maharashtra, india

On-site

Should be ready for 24*7 Support Project (Working in shifts). Provide resolutions to support tickets(L2&L3) to the user issues within SLA. Handle change requests in SFDC. Help users develop or fine-tune reports so they yield meaningful metrics. Set up and terminate users, assign roles and profiles to reflect organizational changes or users new duties. Expand or refine sharing rules and access privileges so records can be properly viewed and manipulated. Monitor time-based workflow and scheduled APEX queues to make sure there are no unexpected entries. Examine SFDC error and debug logs for any surprises. For any external application that synchronizes data with SFDC, look at its error logs to ...

Posted 1 month ago

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