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Salesforce Support Engineer (Techno Functional)

Salesforce Support Engineer (Techno Functional)

Awake Security

5 - 6 years

7 - 8 Lacs

Pune

Posted:1 day ago| Platform:

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Skills Required

Operational excellence Sales SFDC Cloud Javascript Workflow Troubleshooting JIRA Apex Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Who Youll Work With You will collaborate closely with a diverse group of stakeholders across technical and non-technical teams. Your role will be key in bridging business needs with technical solutions, ensuring seamless support and delivery of Salesforce-related services. This position offers the opportunity to work in a dynamic environment where cross-functional collaboration is essential to driving operational excellence and user satisfaction. What You ll Do Should be ready for 24*7 Support Project (Working in shifts). Provide resolutions to support tickets(L2&L3) to the user issues within SLA. Handle change requests in SFDC. Help users develop or fine-tune reports so they yield meaningful metrics. Set up and terminate users, assign roles and profiles to reflect organizational changes or users new duties. Expand or refine sharing rules and access privileges so records can be properly viewed and manipulated. Monitor time-based workflow and scheduled APEX queues to make sure there are no unexpected entries. Examine SFDC error and debug logs for any surprises. For any external application that synchronizes data with SFDC, look at its error logs to see if a new error pattern has developed. Look at the login history table to spot any user lockouts, excessive login errors, and unexpected IP addresses. Deal with SSO, two-factor authentication, and certificate problems. Adding new white-listed IP addresses. Skills Required Should be able to map the business requirement to sales cloud/service cloud features and functionality. Very good understanding of cases, CPQ quotes, products, product rules, price rules

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Awake Security

www.awakesecurity.com

Cybersecurity

Mountain View

51-200 Employees

17 Jobs

Key People

Aidan B. McCarthy

Chief Executive Officer
Sarah P. Johnson

Chief Technology Officer
Mark T. Johnson

Chief Marketing Officer

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Salesforce Support Engineer (Techno Functional)