Job
Description
Who Youll Work With You will collaborate closely with a diverse group of stakeholders across technical and non-technical teams. Your role will be key in bridging business needs with technical solutions, ensuring seamless support and delivery of Salesforce-related services. This position offers the opportunity to work in a dynamic environment where cross-functional collaboration is essential to driving operational excellence and user satisfaction. What You ll Do Should be ready for 24*7 Support Project (Working in shifts). Provide resolutions to support tickets(L2&L3) to the user issues within SLA. Handle change requests in SFDC. Help users develop or fine-tune reports so they yield meaningful metrics. Set up and terminate users, assign roles and profiles to reflect organizational changes or users new duties. Expand or refine sharing rules and access privileges so records can be properly viewed and manipulated. Monitor time-based workflow and scheduled APEX queues to make sure there are no unexpected entries. Examine SFDC error and debug logs for any surprises. For any external application that synchronizes data with SFDC, look at its error logs to see if a new error pattern has developed. Look at the login history table to spot any user lockouts, excessive login errors, and unexpected IP addresses. Deal with SSO, two-factor authentication, and certificate problems. Adding new white-listed IP addresses. Skills Required Should be able to map the business requirement to sales cloud/service cloud features and functionality. Very good understanding of cases, CPQ quotes, products, product rules, price rules, opportunities, orders, accounts, contacts and communities in SFDC. Also , very good Knowledge/understanding of OOB features like workflow rules, validation rules, process builder, flows, approval process. Working knowledge of Flows/Process Builder, Lightning Experience - Lighting Web Components & Aura, Modern Javascript,Apex(Synchronous and Asynchronous), understanding of Integration - REST/SOAP/Bulk API,Debugging/Troubleshooting Errors, Visualforce, workflows etc Should be able to engage cross-functional teams to resolve the issues related to Service/Sales Cloud in SFDC. Hands on experience in reports/dashboards. Solid understanding of users, profiles, roles, access and SFDC security model. Should be able to develop triggers, apex classes, lightning components, flows, process builders and workflows. Working knowledge of lightning components(LWC and Aura) Should be able to write clear documentation on user issues and project tasks. Should work independently with very less supervision. Good MS Excel skills to analyse the pattern in large data volume Able to load/extract data using Workbench and Data Loader Experience Required: 5-6 Years Area Of Expertise: Sales Cloud, Service Cloud, Salesforce CPQ, Community Good to have knowledge on Jira, Docusign, Conga. Education: B/Tech OR MCA Certifications(Any of 2) : Salesforce Certified Administrator, Sales Cloud Consultant, Service Cloud Consultant, Salesforce Certified Platform Developer
