Salesforce Support Engineer

Job Title:

Experience:

Location:

Job Summary:

Salesforce Support Lead

Key Responsibilities:

• Lead and manage the Salesforce support function, ensuring timely resolution of production issues and service requests.
  
• Handle day-to-day

  ticket triaging, analysis, and resolution

  , ensuring SLAs are met.
• Perform

  SOQL queries

  , data analysis, and troubleshooting directly from the backend as needed.
• Conduct

  root cause analysis

  and implement long-term fixes to recurring issues.
• Collaborate with cross-functional teams to gather requirements and deliver both administrative and development tasks.
  
• Debug and resolve code-related issues across Apex, Visualforce, and Lightning components.
  
• Maintain and optimize Salesforce configurations including objects, fields, workflows, process builders, validation rules, etc.
  
• Ensure

  data integrity

  , security, and compliance within the Salesforce environment.
• Mentor junior team members and provide guidance on best practices in support and development.
  
• Prepare and maintain technical documentation and support SOPs.
  

Required Skills & Qualifications:

• Minimum

  6 years

  of experience in Salesforce development and administration.
• Strong command of

  SOQL

  , Apex debugging, and production issue analysis.
• Experience in

  handling support tickets

  and resolving queries from the backend.
• Proven experience in both

  Salesforce development and admin

  functions.
• Excellent problem-solving skills and ability to work in a fast-paced environment.
  
• Strong communication and coordination skills to work with internal teams and stakeholders.
  
• Prior experience in

  leading or mentoring

  a small team.
• Salesforce Administrator or Developer certification is a plus.

Interested candidates kindly send resume on shubham.chaudhari@kriosispl.com