Salesforce Support Engineer - Bezons

Key Responsibilities:

1. Salesforce Development:

• Hands-on experience in implementing:
• Apex Classes, Controllers
• Visualforce Pages
• Apex Triggers
• SOQL/SOSL/DML Queries
• Batch Jobs
• Process Builder flows
• Proficient in Salesforce Lightning development and customization.
• Experience in Salesforce support and issue resolution.
• Strong understanding of Salesforce integrations using:
• REST APIs
• SOAP APIs
• Web Services
• Skilled in managing and integrating third-party AppExchange tools such as:
• Marketo
• Ringlead
• Conduct Root Cause Analysis (RCA) for issues and provide timely responses to business stakeholders.

2. Salesforce Administration:

• Perform core admin tasks including:
• Writing Workflow Rules and Approval Processes
• Creating Formula Fields
• User/Profile/Roles setup and maintenance
• Data migration and data scrubbing

3. Deployment Activities:

• Create and manage build packages using tools like:
• Workbench
• Eclipse (Force.com IDE)
• Build and deploy components such as:
• Workflow Rules
• Profiles
• Custom Objects
• Troubleshoot and resolve deployment-related issues effectively.

4. Technical Tools:

• Use of Apex Data Loader for data import/export tasks.
• Use of Workbench for:
• Data operations (Insert, Update, Export)
• Metadata deployments and testing

Qualifications & Skills:

• Bachelor's degree in Computer Science or related field.
• Proven experience in Salesforce development and administration.
• Strong problem-solving, analytical, and communication skills.
• Ability to work independently and as part of a collaborative team.