Job
Description
Role Overview: As a Success Architect specializing in Service Cloud at Salesforce, you will play a critical role in supporting the most strategic and high-priority customers by providing expert guidance on solution design, technical architecture, application lifecycle management, and feature adoption. You will collaborate with various teams to drive long-term solutions for customers, ensuring their success by aligning technology with business goals. Key Responsibilities: - Drive Customer Impact: Partner with strategic customers to assess their Service Cloud implementations and deliver expert recommendations on technical architecture, solution design, application lifecycle management, and reliability. - Lead with Expertise: Serve as a trusted Service Cloud Subject Matter Expert (SME) within the Success Architect organization, providing proactive and reactive guidance on architecture, technology strategy, and product best practices. - Communicate with Clarity: Simplify complex technical concepts for diverse audiences and position yourself as a trusted advisor in key business and technology discussions. - Innovate & Solve Problems: Identify capability gaps, design inefficiencies, and recommend product enhancements or custom solutions to drive customer success. - Execute Proven Strategies: Leverage Success Architect playbooks to meet the unique challenges and opportunities of Service Cloud customers. - Build Strong Relationships: Collaborate with internal and external partners to foster connections that drive customer success, product improvement, and overall business growth. - Flexible to work in AMER hours (AMER EST/AMER PST) Qualifications Required: - 8+ years of experience in software, system, or enterprise architecture with expertise in Salesforce products, platform capabilities, technical governance, and best practices. - Strong knowledge of enterprise application integration, including process orchestration, master data management, AI, analytics, and security best practices. - Ability to assess business objectives, propose solution options, and drive stakeholder alignment. - Proficient in designing and managing data models, relationships, validation rules, data governance best practices, and data import/export strategies. - Hands-on experience with APEX programming, Visualforce, Lightning Web Components (LWC), and Salesforce integration with external systems using APIs, middleware, and event-driven architectures. - Required certifications: Salesforce Admin, Salesforce Advanced Admin, Service Cloud Consultant. - Desired certifications: Platform App Builder, Platform Developer 1, Certified Architect Credentials (Application and System Architect). Role Overview: As a Success Architect specializing in Service Cloud at Salesforce, you will play a critical role in supporting the most strategic and high-priority customers by providing expert guidance on solution design, technical architecture, application lifecycle management, and feature adoption. You will collaborate with various teams to drive long-term solutions for customers, ensuring their success by aligning technology with business goals. Key Responsibilities: - Drive Customer Impact: Partner with strategic customers to assess their Service Cloud implementations and deliver expert recommendations on technical architecture, solution design, application lifecycle management, and reliability. - Lead with Expertise: Serve as a trusted Service Cloud Subject Matter Expert (SME) within the Success Architect organization, providing proactive and reactive guidance on architecture, technology strategy, and product best practices. - Communicate with Clarity: Simplify complex technical concepts for diverse audiences and position yourself as a trusted advisor in key business and technology discussions. - Innovate & Solve Problems: Identify capability gaps, design inefficiencies, and recommend product enhancements or custom solutions to drive customer success. - Execute Proven Strategies: Leverage Success Architect playbooks to meet the unique challenges and opportunities of Service Cloud customers. - Build Strong Relationships: Collaborate with internal and external partners to foster connections that drive customer success, product improvement, and overall business growth. - Flexible to work in AMER hours (AMER EST/AMER PST) Qualifications Required: - 8+ years of experience in software, system, or enterprise architecture with expertise in Salesforce products, platform capabilities, technical governance, and best practices. - Strong knowledge of enterprise application integration, including process orchestration, master data management, AI, analytics, and security best practices. - Ability to assess business objectives, propose solution options, and drive stakeholder alignment. - Proficient in designing and managing data models, relationships, validation rules, data governance best practices, and data import/export strategies. - Hands-on experience with APEX pro
