Salesforce QA Professional

NTT DATA, Inc.

3 - 6 years

4 - 8 Lacs

noida

Posted:3 days ago| Platform:

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Skills Required

test management defect tracking testrail salesforce integration jira salesforce qa automation testing omni artificial intelligence salesforce routing quality assurance salesforce service cloud cti api agile methodology middleware

Work Mode

Work from Office

Job Type

Full Time

Job Description

3-6 years
of QA experience with a strong focus on Salesforce applications.
Hands-on experience with
Karate framework
for automation testing.
Strong knowledge of
Salesforce Service Cloud
modules including
Omni-Channel, Case Routing, CTI flow, and Agentforce
.
Experience testing
Salesforce integrations (API, middleware, third-party apps)
.
Proficiency in
writing, reviewing, and executing test scripts
(manual & automated).
Familiarity with
Agile methodologies
, sprint planning, and defect triage.
Strong experience with
JIRA, TestRail
, or equivalent tools for defect tracking and test management.
Excellent analytical, problem-solving, and communication skills.
Design, develop, and maintain
automation test scripts
using the
Karate framework
for Salesforce applications.
Perform
functional, integration, and regression testing
across Salesforce Service Cloud features including Omni-Channel, Case Routing, CTI integrations, and Agentforce.
Validate end-to-end
business processes
, API integrations, and system workflows.
Write, review, and execute
manual and automated test cases/scripts
based on business requirements.
Collaborate closely with
developers, business analysts, and product owners
to understand requirements and ensure full test coverage.
Document and track defects using
JIRA
and provide detailed bug reports.
Manage test cases and results using
TestRail (or similar test management tools)
.
Participate in
QA planning, strategy discussions, and release readiness reviews
.
Ensure compliance with
quality standards and best practices
for Salesforce testing

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