76 Omni Jobs

Capgemini Invent Capgemini Invent is the digital innovation, consulting and transformation brand of the Capgemini Group, a global business line that combines market leading expertise in strategy, technology, data science and creative design, to help CxOs envision and build whats next for their businesses. Your Role Client Engagement & Advisory: Partner with clients to understand their business goals, CX challenges, and data needs. Provide strategic recommendations on how to leverage data to enhance customer engagement, satisfaction, and retention. Data Strategy Development: Design comprehensive data strategies tailored to client objectives, including customer segmentation, predictive modelling, and personalization. Define KPIs and metrics to measure the success of CX initiatives. Data Analysis & Insights: Analyze structured and unstructured data to derive actionable insights. Leverage advanced analytics techniques, including machine learning and AI, to identify trends and opportunities. Solution Design & Implementation: Collaborate with technical teams to design and implement data platforms, dashboards, and analytics solutions. Drive the implementation of customer data platforms (CDPs), marketing automation tools, and analytics systems. Stakeholder Management: Act as a trusted advisor to business stakeholders. Present findings, recommendations, and reports in a clear, compelling manner Your Profile 8-10 years of experience in data analytics, data strategy, or consulting roles, with a focus on customer experience, marketing, or business transformation. Minimum of 5-8 years of experience in omni-channel marketing, data analytics, or marketing automation implementation, with at least 2 years in a consulting role. 3+ years of experience in marketing orchestration, preferably with hands-on experience using marketing automation platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign, Braze, Marketo, etc.) and leveraging customer data for personalized, cross-channel campaigns. Bachelors degree in data science, Business Analytics, Computer Science, Marketing, or related fields. Masters degree preferable. Technical Skills: Proficiency in analytics tools (e.g., Python, R, SQL). Familiarity with visualization tools (e.g., Tableau, Power BI). Experience implementing CDP tools (Salesforce CDP, Adobe CDP, Segment etc) Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) is a plus. Data Analytics Data modelling Digital Marketing Digital Technology Consulting Data-Driven Marketing Proven track record of contributing to client engagements and delivering data-driven solutions. Strong communication, problem-solving, and interpersonal skills. What you will love about working here We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion

Job Title - GN - SONG - MT Industry-High Tech- Senior Manager Management Level :6 Senior Manager Location:Gurgaon, Mumbai, Bangalore, Gurgaon, Pune, Chennai, Hyderabad Must have skills: Data driven marketing, Omni-channel marketing, Generative AI, Marketing Technology, Growth marketing Good to have skills:Marketing Job Summary : We are looking for a dynamic and analytical professional to join our Strategy & Consulting practice focused on the High Tech industry . In this client-facing role, you will help some of the worlds most innovative technology companies solve their most complex business challenges and capitalize on emerging opportunities. Youll work at the intersection of strategy, technology, and operationspartnering with clients to develop actionable strategies that deliver real business value. Roles & Responsibilities: Lead or support strategic consulting engagements for high tech clients, including market entry, product strategy, operating model design, and digital transformation. Work on client engagements focused on digital transformation, marketing transformation, operating model redesign, growth strategy and market expansion strategy, and innovation within the high tech industry. Conduct primary and secondary research, financial and business analysis, and benchmarking to support strategic recommendations. Collaborate with client stakeholders, internal teams, and senior leadership to co-create strategies and transformation roadmaps. Translate complex business issues into clear problem statements and actionable insights. Support or lead the development of client deliverables including presentations, models, and strategic frameworks. Stay ahead of emerging trends in the high tech sector, including AI/GenAI, cloud,SaaS, and platform-based business models. Contribute to business development efforts by preparing proposals, thought leadership, and client pitches. Provide solutions for complex client problems across marketing areas, providing subject matter expertise on high tech industry. Build relationships with key client decision-makers and act as a trusted advisor on all aspects of marketing strategy. Manage projects - plan, execute, and deliver them successfully. This includes managing timelines, budgets, resources, and coordinating cross-functional teams. Lead business development efforts, develop proposal responses, build marketing assets and accelerators, POVs for Hi-Tech industry. Work in a team of seasoned professionals & use relevant tools to develop business cases, strategic assessments, published written materials. Key Skills: Strong understanding of one or more high tech domains:enterprise software, consumer electronics, telecom, cloud, AI, GenAI Excellent problem-solving skills, business acumen, and a structured thinking approach. Outstanding written and verbal communication skills, with a knack for executive storytelling and slide creation (PowerPoint, Miro, etc.).Strong understanding of key marketing value levers, metrics. An understanding of the various avenues available to drive innovative user experiences. A fundamental understanding of the functioning of a marketing technologies and how they enable marketing strategies Strong project management skills to be able to motivate a team and make them in line with the strategic goals of a project. Strong analytical skills to bring clarity to complex issues and gather data-driven insights. Ability to effectively team with others in a large, global organization. Excellent communication, interpersonal skills, and presentation skills with an aptitude for compelling storytelling An ability to communicate actionable insights, trends and measure performance. In addition, to excel at the role, you will also need to have. An ability to work with the leadership to support business development and thought leadership. Be adept at working in a fast-paced dynamic environment both on offshore and onshore locations. Strong communication and presentation skills to share the perfect pitch with key stakeholders. Strong client handling skills to develop, manage and deepen relationships with key stakeholders. Team building skills to collaborate, work and motivate teams with diverse skills and experience to achieve goals. Possess strong leadership skills along with strong communication, problem solving, organizational and delegation skills to nurture and inspire team members. Additional Information: An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | Accenture Qualification Experience: Overall experience of 10+ years in leading the development of transformative marketing strategies or leading marketing teams to execute integrated marketing plans Proven experience managing large-scale strategic engagements and senior client relationships. Strong network and understanding of high tech sub-sectors (e.g., SaaS, cloud, semiconductors, consumer tech, or enterprise platforms). Demonstrated track record in business development and revenue growth. Experience in working with C-suite level within existing organization / client organizations. Educational Qualification: MBA from a tier 1 institute is preferred with bachelors degree in marketing, journalism, communications, or a related field

Job Title :Content Strategy and Activation + Senior Manager + Strategy & Consulting Global Network Song Management Level :07 - Senior Manager Location :Mumbai, Bangalore, Gurgaon, Hyderabad, Pune or Chennai offices Must have skills :Content Strategy, Data Driven Marketing, Omni-Channel Marketing Activation Good to have skills :SEO, DCO, Social Listening, Influencer Marketing, Native Content Marketing, UGC Strategy Job Summary As a Content Strategy and Activation Senior Manager, you will be responsible for creating, owning, and driving the content strategy and activation agenda for the clients. Your typical day will involve working with the client team, analyzing consumer personas and market/competitors, and developing solutions to meet business requirements. Roles & Responsibilities Define the overall content strategy and activation agenda for the client, in collaboration with the client team and other project stakeholders. Conduct research and analysis on consumer personas and market/competitors and develop and lead the content marketing strategy and execution across channels. Manage a team of brand strategists, content strategists, copywriters, content writers, graphic designers, and senior creative leaders to implement the strategy and deliver business outcomes for the client. Create content marketing strategies and marketing plans for content distribution across all channels (including owned and paid media) and devices and create roadmap for required tech architecture, ROI measurement for content efforts. Design and execute processes for DCO (Dynamic creative optimization), landing page optimizations to scale the traffic and leads from organic search. Use data/insights for informed content decisions, measure results, and identify opportunities for audience and traffic growth. Measure and report on the effectiveness of the content marketing programs. Define, implement, and optimize SEO strategies (on-page and off-page). Manage projects to plan, execute, and deliver content initiatives successfully. This includes managing timelines, budgets, resources, and coordinating cross-functional teams. Build relationships with key client decision-makers and act as a trusted advisor on all aspects of brand and creative strategy. Work in a team of seasoned professionals using relevant tools to develop business cases, strategic assessments, and published written materials. Drive business development efforts and thought leadership in the content strategy, content supply chain, and digital marketing space. Understand content management systems like AEM, Sitecore, etc. Professional & Technical Skills Proficiency in Content Strategy, Data Driven Marketing, Omni-Channel Marketing Activation Strong understanding of Marketing, Digital Marketing, and branding fundamentals Ability to devise customer personas and map them to user journeys Familiarity with content strategy frameworks like Hero-Hub-Hygiene Knowledge of Influencer Marketing, Native Content Marketing, UGC Strategy Experience using Social Listening tools to tailor content strategy Understanding of digital metrics (reach, impressions, engagement rate, etc.) Ability to tailor content based on channel data insights Understanding of copy, content, design, and E2E content supply chain Awareness of content trends across social platforms Experience collaborating with creative teams and performance marketing Knowledge of SEO, keyword research, and CMS platforms Strong storytelling and leadership skills Adaptability to new digital technologies Additional Information Strong educational background and proven track record in content strategy and activation Experience working across industries and with senior stakeholders Ability to lead teams across geographies and skill sets This position is based at our Mumbai, Bangalore, Gurgaon, Hyderabad, Pune or Chennai offices About Our Company |https://www.accenture.com/in-en/careers Qualification Experience :Minimum 12 year(s) of experience is required Educational Qualification :MBA from a tier 1 institute with preferably bachelors degree in marketing, journalism, communications, or a related field

Job Title - (Nice cxone) + (Level 9- Consultant) +( S&C GN) Management Level: 9-Team Lead/Consultant Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must-have skills: Nice cxone, contact center, nice, cxone Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Use understanding of contact center framework- Work in high-paced and complex projects along with understanding industry specific customer service processes, operations and functional needs of the project. Deploy customer service concepts and contact center skills: Manage stakeholder expectations and engage in resolving issues and risks for the success of the project Design and deliver customer interaction solutions across: Apply across various interaction channels (IVR, web, email, chat, SMS, Social Media etc...) Apply leading-edge expertise in implementing omni-channel/multichannel applications :Experience across IVR, Callback, Web, Email, Chat, SMS, Social Media etc. contact center applications using dev tools e.g., Designer Maximize understanding of CC Framework: Deep dive into integration with internal and external components, API integrations, understanding of Java and Webservices. Use deep knowledge of multiple self-service and speech recognition vendors offerings: Knowledge of both real-time and historical reporting and analytics, managing routing rules, conversational & contextual services, back-office workload distribution, agent desktop applications. Bring your best skills forward to excel at the role: Sound and expert understanding of Contact Center solutions: Components both for on premise and cloud solution types, in depth experience in designing and implementing key business processes in the domain of Customer Services Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 4-8 years Educational Qualification: Engineering Degree or MBA from a tier 1 institute

About us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. At Target, we have a timeless purpose and a proven strategy and that hasn t happened by accident. Some of the best minds from diverse backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target s global team and has more than 4,000 team members supporting the company s global strategy and operations. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values diverse backgrounds. We believe your unique perspective is important, and you'll build relationships by being authentic and respectful. At Target, inclusion is part of the core value. We aim to create equitable experiences for all, regardless of their dimensions of difference. As an equal opportunity employer, Target provides diverse opportunities for everyone to grow and win Position Overview: As a Sr. Media Analyst, you will be a subject matter expert in programmatic media buying leading end-to-end programmatic engagements, actively managing advertiser s budget and media performance across operated and owned and programmatic placements. You will own and manage the complete programmatic campaign life-cycle inclusive of implementing the programmatic media strategy, conducting continuous audience and media research, executing programmatic buys, creating performance reports and implementing optimizations. You will also create, activate and manage campaigns across DSPs and maintain a deep understanding of campaign management and optimization strategies along with providing detailed account analysis and campaign updates on an ongoing basis to ensure that we are delivering performance for advertisers goals. Performing evaluation of inventory sources, data, analytics solutions and technology platforms options in marketplace and develop roadmaps to help clients establish and achieve their programmatic media objective would be integral to the role. You will also lead consultative engagements by collaborating with internal stake-holders, our advertisers and their marketing agencies to contribute to the strategic insights. Being a thought leader by staying ahead of industry trends and sharing knowledge and best practices with the wider teams would be beneficial to the role. Responsibilities Must have a background working with Trading Desks, Desktop and/or Mobile digital media planning/buying tools, DSPs, SSPs, or Exchanges Have a core operational understanding of critical programmatic campaign components such asbrand safety guidelines, ad viewability, and filtering for suspicious and/or fraudulent media activity Be extremely detail-oriented, have the ability to prioritize and manage time efficiently among multiple client campaigns and daily tasks, and be able to work effectively under pressure Engage consistently with the partners & stakeholders to better understand their needs and drive solutions based on those needs Responsible for the overall category delivery pacing & performance. Accountable for the MOM overall category operational health rate which includes, KPI, error free execution, incremental sales, upsell revenue etc., Work in alliance with all team members and thereby bring in consistency with performance for the top / critical account of the category Involve actively in category specific practices discussion with manager and contribute towards process improvisation Participate in training & development planning program for new hires. As SME, will be the first point of contact for the partners and stake holders for any trading related queries which includes process, QA, platform troubleshooting etc., Willing to work on extended business projects in collaboration with other marketing / digital team About You: Minimum of Bachelor's degree or higher in marketing, economics, or technical specialty Minimum 8-10 years of experience digital / programmatic marketing Minimum of 3-5 years of experience buying and actively optimizing programmatic media campaigns using major DSPs. Team player and keen to share knowledge with the peers, contributes/respects own ideas and those of others equally. Solid understanding of the omni channel paid media practices to create a cohesive, customized programs for the customer. Experience with media planning and forecasting across an entire digital media program. Ability to manage multiple responsibilities in a fast paced environment. Previous experience managing large media accounts at a paid media agency. Passionate about media, data, analytics and technology. Experience in understanding & performing advanced analytics on digital data sources (e.g., digital analytics data, digital advertising data, DMP data, audience data, social data, search data, etc. Useful Links- Life at Target- https://india.target.com/ Benefits- https://india.target.com/life-at-target/workplace/benefits

Role & responsibilities . Deep knowledge of Salesforce setup and configuration (Sales & Service Cloud, CPQ, Experience Cloud, API,) Familiarity with data management tools Strong analytical and problem-solving skills Understanding of Salesforce best practices, capabilities and limitations Salesforce Certified Administrator Maintaining and optimizing the Salesforce platform. Preferred candidate profile Bachelors degree in IT. Should have in-depth expertise in Salesforce programming Should have a minimum of 5 years of professional experience as a Senior Salesforce Developer and Administrator Ensuring IT meets the evolving needs of the organization Ability to collaborate with various departments to translate business requirements into effective Salesforce solutions. The ideal candidate will possess strong technical expertise, problem-solving skills. Having good communication skills and the ability to develop and implement complex technical solutions in a team Having very good knowledge of written and spoken English, as an international company, internal communication is also in English

Greetings from V2SOFT Role : Salesforce Developer Experience : 8 - 14 Years Location : Remote Skill - Salesforce Development, Apex, LWC, Vlocity, Omniscript Role & responsibilities Proven experience developing custom solutions using Salesforce Experience Cloud, including Community Builder, Lightning Web Components (LWC), and Salesforce CMS. Building complex and reusable components in Vlocity. Optimize and improve the overall runtime of Omniscripts, DataRaptors and Vlocity Integration Procedures using best practices. Strong understanding of Salesforce platform capabilities, including data model, security model, and declarative features. Proficiency in web technologies such as HTML, CSS, JavaScript, and RESTful APIs. Salesforce certifications Copado certifications: COPADO - Fundamentals I & II Interested Candidates can send your updated resume to : kkumarpn@v2soft.com Regards Kiran

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :These roles have many overlapping skills with GENAI Engineers and architects. Description may scaleup/scale down based on expected seniority. Roles & Responsibilities:-Implement generative AI models, identify insights that can be used to drive business decisions. Work closely with multi-functional teams to understand business problems, develop hypotheses, and test those hypotheses with data, collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.-Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services.-Optimizing existing generative AI models for improved performance, scalability, and efficiency.-Ensure data quality and accuracy-Leading the design and development of prompt engineering strategies and techniques to optimize the performance and output of our GenAI models.-Implementing cutting-edge NLP techniques and prompt engineering methodologies to enhance the capabilities and efficiency of our GenAI models.-Determining the most effective prompt generation processes and approaches to drive innovation and excellence in the field of AI technology, collaborating with AI researchers and developers-Experience working with cloud based platforms (example:AWS, Azure or related)-Strong problem-solving and analytical skills-Proficiency in handling various data formats and sources through Omni Channel for Speech and voice applications, part of conversational AI-Prior statistical modelling experience-Demonstrable experience with deep learning algorithms and neural networks-Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.-Contributing to the establishment of best practices and standards for generative AI development within the organization. Professional & Technical Skills:-Must have solid experience developing and implementing generative AI models, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs.-Must be proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras.-Must have strong knowledge of data structures, algorithms, and software engineering principles.-Must be familiar with cloud-based platforms and services, such as AWS, GCP, or Azure.-Need to have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face.-Must be familiar with data visualization tools and libraries, such as Matplotlib, Seaborn, or Plotly.-Need to have knowledge of software development methodologies, such as Agile or Scrum.-Possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Additional Information:-Must have a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A Ph.D. is highly desirable.-strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience.-You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Additional Information: The candidate should have a minimum of 5 years of real time experience in Machine Learning. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :These roles have many overlapping skills with GENAI Engineers and architects. Description may scaleup/scale down based on expected seniority. Roles & Responsibilities:-Implement generative AI models, identify insights that can be used to drive business decisions. Work closely with multi-functional teams to understand business problems, develop hypotheses, and test those hypotheses with data, collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.-Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services.-Optimizing existing generative AI models for improved performance, scalability, and efficiency.-Ensure data quality and accuracy-Leading the design and development of prompt engineering strategies and techniques to optimize the performance and output of our GenAI models.-Implementing cutting-edge NLP techniques and prompt engineering methodologies to enhance the capabilities and efficiency of our GenAI models.-Determining the most effective prompt generation processes and approaches to drive innovation and excellence in the field of AI technology, collaborating with AI researchers and developers-Experience working with cloud based platforms (example:AWS, Azure or related)-Strong problem-solving and analytical skills-Proficiency in handling various data formats and sources through Omni Channel for Speech and voice applications, part of conversational AI-Prior statistical modelling experience-Demonstrable experience with deep learning algorithms and neural networks-Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.-Contributing to the establishment of best practices and standards for generative AI development within the organization. Professional & Technical Skills: -Must have solid experience developing and implementing generative AI models, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs.-Must be proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras.-Must have strong knowledge of data structures, algorithms, and software engineering principles.-Must be familiar with cloud-based platforms and services, such as AWS, GCP, or Azure.-Need to have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face.-Must be familiar with data visualization tools and libraries, such as Matplotlib, Seaborn, or Plotly.-Need to have knowledge of software development methodologies, such as Agile or Scrum.-Possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Additional Information:-Must have a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A Ph.D. is highly desirable.-strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience.-You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Additional Information: The candidate should have a minimum of 5 years of real time experience in Machine Learning. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :These roles have many overlapping skills with GENAI Engineers and architects. Description may scaleup/scale down based on expected seniority. Roles & Responsibilities:-Implement generative AI models, identify insights that can be used to drive business decisions. Work closely with multi-functional teams to understand business problems, develop hypotheses, and test those hypotheses with data, collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.-Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services.-Optimizing existing generative AI models for improved performance, scalability, and efficiency.-Ensure data quality and accuracy-Leading the design and development of prompt engineering strategies and techniques to optimize the performance and output of our GenAI models.-Implementing cutting-edge NLP techniques and prompt engineering methodologies to enhance the capabilities and efficiency of our GenAI models.-Determining the most effective prompt generation processes and approaches to drive innovation and excellence in the field of AI technology, collaborating with AI researchers and developers-Experience working with cloud based platforms (example:AWS, Azure or related)-Strong problem-solving and analytical skills-Proficiency in handling various data formats and sources through Omni Channel for Speech and voice applications, part of conversational AI-Prior statistical modelling experience-Demonstrable experience with deep learning algorithms and neural networks-Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.-Contributing to the establishment of best practices and standards for generative AI development within the organization. Professional & Technical Skills:-Must have solid experience developing and implementing generative AI models, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs.-Must be proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras.-Must have strong knowledge of data structures, algorithms, and software engineering principles.-Must be familiar with cloud-based platforms and services, such as AWS, GCP, or Azure.-Need to have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face.-Must be familiar with data visualization tools and libraries, such as Matplotlib, Seaborn, or Plotly.-Need to have knowledge of software development methodologies, such as Agile or Scrum.-Possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Additional Information:-Must have a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A Ph.D. is highly desirable.-strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience.-You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Additional Information: The candidate should have a minimum of 5 years of real time experience in Machine Learning. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :These roles have many overlapping skills with GENAI Engineers and architects. Description may scaleup/scale down based on expected seniority. Roles & Responsibilities:-Implement generative AI models, identify insights that can be used to drive business decisions. Work closely with multi-functional teams to understand business problems, develop hypotheses, and test those hypotheses with data, collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.-Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services.-Optimizing existing generative AI models for improved performance, scalability, and efficiency.-Ensure data quality and accuracy-Leading the design and development of prompt engineering strategies and techniques to optimize the performance and output of our GenAI models.-Implementing cutting-edge NLP techniques and prompt engineering methodologies to enhance the capabilities and efficiency of our GenAI models.-Determining the most effective prompt generation processes and approaches to drive innovation and excellence in the field of AI technology, collaborating with AI researchers and developers-Experience working with cloud based platforms (exampleAWS, Azure or related)-Strong problem-solving and analytical skills-Proficiency in handling various data formats and sources through Omni Channel for Speech and voice applications, part of conversational AI-Prior statistical modelling experience-Demonstrable experience with deep learning algorithms and neural networks-Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.-Contributing to the establishment of best practices and standards for generative AI development within the organization. Professional & Technical Skills: -Must have solid experience developing and implementing generative AI models, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs.-Must be proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras.-Must have strong knowledge of data structures, algorithms, and software engineering principles.-Must be familiar with cloud-based platforms and services, such as AWS, GCP, or Azure.-Need to have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face.-Must be familiar with data visualization tools and libraries, such as Matplotlib, Seaborn, or Plotly.-Need to have knowledge of software development methodologies, such as Agile or Scrum.-Possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Additional Information:-Must have a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A Ph.D. is highly desirable.-strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience.-You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Additional Information: The candidate should have a minimum of 5 years of real time experience in Machine Learning. A 15 years full time education is required. Qualifications 15 years full time education

Roles & responsibilities: Proven experience as a Salesforce Senior Developer/Lead/ Architect ( 8+ years hands-on experience on Salesforce platform with a focus on Sales and Service Cloud. Strong proficiency in Apex coding, Lightning Web Components (LWC), Vlocity, Trigger frameworks, Data Visibility (record type, layout, Lightning page), Automation process, Security Model (profiles permission set sharing settings) and Omni Studio. Experience with Salesforce integration using REST, SOAP, and other technologies. Familiarity with CI/CD and DevOps practices ; Copado experience is a plus. Salesforce certifications such as Certified Application Architect or Certified System Architect are highly desirable . Working with the Salesforce Architecture and Design: Lead the design and architecture of Salesforce solutions, ensuring alignment with business objectives and scalability . Collaborate with stakeholders to gather requirements and translate them into technical specifications. Sales and Service Cloud Expertise: Demonstrate expertise in configuring and optimizing Sales and Service Cloud functionalities to enhance user experience. Provide guidance on best practices for implementing Sales and Service Cloud solutions. Excellent communication and leadership skills. Team Leadership and Collaboration: Role & responsibilities Preferred candidate profile

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :These roles have many overlapping skills with GENAI Engineers and architects. Description may scaleup/scale down based on expected seniority. Roles & Responsibilities:-Implement generative AI models, identify insights that can be used to drive business decisions. Work closely with multi-functional teams to understand business problems, develop hypotheses, and test those hypotheses with data, collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.-Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services.-Optimizing existing generative AI models for improved performance, scalability, and efficiency.-Ensure data quality and accuracy-Leading the design and development of prompt engineering strategies and techniques to optimize the performance and output of our GenAI models.-Implementing cutting-edge NLP techniques and prompt engineering methodologies to enhance the capabilities and efficiency of our GenAI models.-Determining the most effective prompt generation processes and approaches to drive innovation and excellence in the field of AI technology, collaborating with AI researchers and developers-Experience working with cloud based platforms (example:AWS, Azure or related)-Strong problem-solving and analytical skills-Proficiency in handling various data formats and sources through Omni Channel for Speech and voice applications, part of conversational AI-Prior statistical modelling experience-Demonstrable experience with deep learning algorithms and neural networks-Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.-Contributing to the establishment of best practices and standards for generative AI development within the organization. Professional & Technical Skills:-Must have solid experience developing and implementing generative AI models, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs.-Must be proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras.-Must have strong knowledge of data structures, algorithms, and software engineering principles.-Must be familiar with cloud-based platforms and services, such as AWS, GCP, or Azure.-Need to have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face.-Must be familiar with data visualization tools and libraries, such as Matplotlib, Seaborn, or Plotly.-Need to have knowledge of software development methodologies, such as Agile or Scrum.-Possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Additional Information:-Must have a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A Ph.D. is highly desirable.-strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience.-You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Qualifications 15 years full time education

Assists clients in the selection, implementation, and support of the SAP Industry Solution for Banking. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 8+ years of exp in SAP FI/CO Expert in Merchandising Lead - hands on domestic implementation as well. Expert in Master Data, Hierarchies, Pricing, Promotions, POS(Point Of Sale) Interfaces, Merchandising distribution, Purchasing Master Data, Procure- to- pay Process (Demand- driven & plan- driven) , Replenishment, Omni Channel. Must have worked on E2E implementation on SAP IS Banking & FICO Preferred technical and professional experience Must have worked on SAP FICO Good knowledge on SAP Finance areas

Responsibilities/ Duties Ensure that all installed systems and infrastructure are managed and monitored on an ongoing basis and overseeing the development and installation of new networking and computing infrastructures. Providing support for the installation, configuration, testing, and maintenance of OS, application software, and system management tools. Implementing best practices for system security and data backups. Anticipating potential issues or bottlenecks and identifying possible solutions. Troubleshooting and resolving all technical issues when they arise. Communicating effectively to ensure the setup process runs smoothly. Administer and optimize VDI solutions to provide a seamless and secure virtual desktop experience. Collaborate with end-users and IT teams to troubleshoot VDI-related issues and ensure optimal performance. Solve any issues which occurs into the company owned devices such as Google Workspace, Slack and Zoom Develop tooling and processes to facilitate end-user asset management, provisioning and tracking. Build and maintain cross-functional relationships with internal teams to drive initiatives. Oversee and provide operations support including account management, workflow, log analysis, troubleshooting and service optimization. Assist in ongoing evaluation and management of major vendor relationships and outsourcing arrangements. Develop system-monitoring and support automation to enhance and scale the quality of support. Provide emergency response either by being on-call or by reacting to symptoms according to monitoring and escalation when needed. Criteria for the Role! Bachelor's degree in computer science, information systems, or related field. Proven track record of installing, configuring, and troubleshooting Linux, Windows and Mac. Exceptional knowledge of networking technologies (OSI network layers, TCP/IP). Familiarity with administration, performance tuning, and system monitoring. Good communication skills (written, verbal, and face-to-face). Experience administering SaaS applications, Google Workspace, Slack, and Zoom In-depth knowledge of identity and access management concepts and practices. Ability to create, analyze and action the output of custom reports. Proven track record of Network Management. Access points setting up and managing LAN and WAN networks, firewall and switches. Familiarity with compliance is a good to have Has managed or has experience maintaining and installing Video Solutions(Hikvision, Cisco or Omni). CCTV and DVR. Competency Information security and integration skills Asset management skills Understanding of networks Communication Skills Problem solving Strategic thinking Attention to details.

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :These roles have many overlapping skills with GENAI Engineers and architects. Description may scaleup/scale down based on expected seniority. Roles & Responsibilities:-Implement generative AI models, identify insights that can be used to drive business decisions. Work closely with multi-functional teams to understand business problems, develop hypotheses, and test those hypotheses with data, collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.-Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services.-Optimizing existing generative AI models for improved performance, scalability, and efficiency.-Ensure data quality and accuracy-Leading the design and development of prompt engineering strategies and techniques to optimize the performance and output of our GenAI models.-Implementing cutting-edge NLP techniques and prompt engineering methodologies to enhance the capabilities and efficiency of our GenAI models.-Determining the most effective prompt generation processes and approaches to drive innovation and excellence in the field of AI technology, collaborating with AI researchers and developers-Experience working with cloud based platforms (example:AWS, Azure or related)-Strong problem-solving and analytical skills-Proficiency in handling various data formats and sources through Omni Channel for Speech and voice applications, part of conversational AI-Prior statistical modelling experience-Demonstrable experience with deep learning algorithms and neural networks-Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.-Contributing to the establishment of best practices and standards for generative AI development within the organization. Professional & Technical Skills:-Must have solid experience developing and implementing generative AI models, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs.-Must be proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras.-Must have strong knowledge of data structures, algorithms, and software engineering principles.-Must be familiar with cloud-based platforms and services, such as AWS, GCP, or Azure.-Need to have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face.-Must be familiar with data visualization tools and libraries, such as Matplotlib, Seaborn, or Plotly.-Need to have knowledge of software development methodologies, such as Agile or Scrum.-Possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Additional Information:-Must have a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A Ph.D. is highly desirable.-strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience.-You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Qualifications 15 years full time education

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :These roles have many overlapping skills with GENAI Engineers and architects. Description may scaleup/scale down based on expected seniority. Roles & Responsibilities:-Implement generative AI models, identify insights that can be used to drive business decisions. Work closely with multi-functional teams to understand business problems, develop hypotheses, and test those hypotheses with data, collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.-Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services.-Optimizing existing generative AI models for improved performance, scalability, and efficiency.-Ensure data quality and accuracy-Leading the design and development of prompt engineering strategies and techniques to optimize the performance and output of our GenAI models.-Implementing cutting-edge NLP techniques and prompt engineering methodologies to enhance the capabilities and efficiency of our GenAI models.-Determining the most effective prompt generation processes and approaches to drive innovation and excellence in the field of AI technology, collaborating with AI researchers and developers-Experience working with cloud based platforms (example:AWS, Azure or related)-Strong problem-solving and analytical skills-Proficiency in handling various data formats and sources through Omni Channel for Speech and voice applications, part of conversational AI-Prior statistical modelling experience-Demonstrable experience with deep learning algorithms and neural networks-Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.-Contributing to the establishment of best practices and standards for generative AI development within the organization. Professional & Technical Skills:-Must have solid experience developing and implementing generative AI models, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs.-Must be proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras.-Must have strong knowledge of data structures, algorithms, and software engineering principles.-Must be familiar with cloud-based platforms and services, such as AWS, GCP, or Azure.-Need to have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face.-Must be familiar with data visualization tools and libraries, such as Matplotlib, Seaborn, or Plotly.-Need to have knowledge of software development methodologies, such as Agile or Scrum.-Possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Additional Information:-Must have a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A Ph.D. is highly desirable.-strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience.-You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Qualifications 15 years full time education

The Global Network SONG Practice | Platforms Microsoft Dynamics 365 CRM Join our team of GN SONG consultants who solve customer facing challenges at clients spanning service, marketing and sales to accelerate business change. Practice: GN SONG Platforms MS Dynamics CRM (Customer Service) I Areas of Work: Microsoft Business Analyst/Functional Consultant MS D365 Customer Service Marketing, Service module | Level: Consultant | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad,| Years of Exp: 5-10Years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy Consultings Global Network SONG practice. The practice is aligned to the Global Network Practice of Accenture and works with clients across their service, marketing and sales functions. As part of the team, you will work on transformation services driven by key offerings like Advanced Customer Engagement, Marketing Transformation and Commerce Sales. These services help our clients become living businesses by optimizing their customer service, marketing and sales strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following:- Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Microsoft Dynamics 365 Customer Service, Marketing Sales modules) Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Analyze and redesign business processes to maximize efficiency and effectiveness. Recommend and implement improvements in collaboration with client teams. Deploy understanding of detailed MS Dynamics CRM configuration: Use customization and MS Dynamics 365 CRM architecture landscape Use prior experience with MS Dynamics 365 CRM configuration : Apply thorough knowledge hands-on experience of MS Dynamics Customer Service, Marketing and Sales modules as well as Power Platform expertise. Work with the client and implementation team : to conduct design sessions, requirement gathering sessions, drive backlog grooming sessions, create user stories and acceptance criteria, give regular working demos to all stakeholders during sprint reviews, functional testing, solution design and implementation activities. Be a member and/or lead the project delivery workstream across phases. Extensive Microsoft D365 Customer Service, Marketing Sales Implementation experience and developing enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant. Provide best practices direction and implement approach based on MS Dynamics 365 CRM standards. Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Develop knowledge of prevailing trends , financials, and operating drivers across multiple industry segments. Participate in pre-sales activities including response to RFPs, creating Proof of Concept (POC), creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating Point of View, creating reusable assets on industry wise Sales Life cycle, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Participate in growing the MS Dynamics practice Bring your best skills forward to excel at the role: Leverage expertise in designing key tools: Apply the 5-6 years of expertise in MS Dynamics CRM 365 Customer Service, Marketing and Sales, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process, D365 Marketing features and Automation. Enable MS Dynamics 365 CRM solution: Apply this to facilitate solution build on MS Dynamics CRM ecosystem (Customer Service, Marketing, Sales, etc.). Apply key business Analysis skills: Focus on process analysis and designing/redesigning Customer Service and Marketing processes with the purpose of resolving process bottlenecks and pain areas. Hands-on with MS Dynamics 365 Customer Service, Marketing, Sales Power Platform knowledge Good to Have. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, marketing and campaigning processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Project management experience, including the ability to manage multiple projects simultaneously. Familiarity with project management methodologies (e.g., Agile, Waterfall). Ability to articulate the business value of recommendations/plans/strategies. Excellent analytical and problem-solving skills. Strong understanding of business processes, workflows, and systems. Thorough understanding of MS Dynamics CRM Framework and integration with internal and external components. Technical implementation experience not mandatory but good to have. Maximize deep skills to manage stakeholder expectations: Engage in resolving issues and risks for the success of the project and MS Dynamics 365 CRM Framework and integration Deep dive with MS Dynamics 365 CRM certification: Certification in one or more these focused solution areas- Service/Marketing/Sales Functional Consultant.

The Strategy & Consulting Global Network Song Practice | Nice CXone- Consultant Join our team of Strategy & Consulting Global Network Song consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice :Strategy & Consulting Global Network Song I Areas of Work :Nice CXone Contact Centre Solutions and Pre-Sales | Level :Consultant | Location :Gurgaon, Mumbai, Bangalore, Hyderabad, Chennai, Pune | Years of Exp: 4-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Global Network practice. The Practice A Brief Sketch The practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Use understanding of contact center framework- Work in high-paced and complex projects along with understanding industry specific customer service processes, operations and functional needs of the project. Deploy customer service concepts and contact center skills: Manage stakeholder expectations and engage in resolving issues and risks for the success of the project Design and deliver customer interaction solutions across: Apply across various interaction channels (IVR, web, email, chat, SMS, Social Media etc...) Apply leading-edge expertise in implementing omni-channel/multichannel applications :Experience across IVR, Callback, Web, Email, Chat, SMS, Social Media etc. contact center applications using dev tools e.g., Designer Maximize understanding of CC Framework: Deep dive into integration with internal and external components, API integrations, understanding of Java and Webservices. Use deep knowledge of multiple self-service and speech recognition vendors' offerings: Knowledge of both real-time and historical reporting and analytics, managing routing rules, conversational & contextual services, back-office workload distribution, agent desktop applications. Bring your best skills forward to excel at the role: Sound and expert understanding of Contact Center solutions: Components both for on premise and cloud solution types, in depth experience in designing and implementing key business processes in the domain of Customer Services Read about us. Qualifications Your experience counts! 4-8 years experience in depth Functional and technical experience on delivering Voice and Non-Voice solutions ex. (SMS, Email, Chat, web etc.) applications solutions using application development tools. Experience in implementing at least 1 NICE inContact / CXone project a must (which involves integration with CRM as well as Agent screen pop) and functional, technical detailed design and over-all application experience on building multichannel self-service/IVR and DFO. Experience in CC Cloud administration and system management:Experience in preparing contact center application architecture & design, experience in leveraging CC products to automate customer service processes, experience in integrating web apps with AI for Natural Language processing including Bot, AI, RPA. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .

Job Title - Brand and Creative Strategy- Jr. Art Director-Consultant S&C GN SONG Management Level :9 - Consultant Location :Mumbai Must have skills: :Graphic Design and Typography, Adobe Creative Suite Proficiency, 3D Modeling and Animation, Branding and Visual Identity Creation, Photography and Image Editing, Storyboarding and Concept Art, UI/UX Design Principles, Print Production and Prepress Knowledge, Motion Graphics and Video Editing, Campaign Management; Omni-Channel campaign design and management; Campaign reporting and analytics, CMS Good to have skills: NA Experience: 6+ Years Educational Qualification :Graduation Job Summary :The Creative Controller Copy, Consultant is a mid-level position within the Marketing transformation vertical of Accenture GN Song. You will work closely with our clients and Accenture Song team and will work on the development of integrated marketing and communications plans, providing creative expertise and hands-on delivery in the areas of brand strategy, creative development & execution and digital marketing. The Consultant typically has elaborate experience in developing and leading successful marketing and communications programs, with a focus on content strategy and writing Roles & Responsibilities: Lead and own work; conceptualizing, developing and driving creative solutions that build strong brands and achieve business results for clients, with minimal oversight or creative direction. Establish client relationships, owning presentations and working directly with clients on productions Write for all different forms of media, including manifestos, scripts, digital and content. Understand and appreciate the importance of strategy, and ensure that all ideas are on brief. Manage multiple clients and deliverables simultaneously. Handle all facets of production and post-production with minimal supervision. Work with all disciplines to deliver projects of creative excellence on time. Demonstrate strong presentation skills, both internally and with clients. Give and receive constructive feedback in a respectful manner. Show maturity in dealing with the ups and downs of the business and finds creative opportunities on even the most challenging of clients. Mentor and lead creative teams. Partnering business leadership and strategy teams in the development of holistic marketing and communications plans, including brand strategy, creative development and execution, digital marketing, and market research. Working in a team of seasoned professionals & using relevant tools to identify opportunities to create unique content for high-quality traffic that leads to increased engagement and growth. Identify opportunities to apply- direct response and conversion copywriting techniques for engagement, growth and conversions through the customer journey. Use of Image editing, motion graphics and video editing skills to deliver effective solutions to Clients. Familiarity with AI design tools and GenAI applications would be an added advantage. Strive for content excellence within relevant style guides, legal standards and UI/ UX best practices. Experience in visualizing and editing Films/ Avs Qualifications Professional & Technical Skills: Minimum 6 years of branding, creative strategy, or advertising experience as an art director or related role, with a major consulting firm or advertising agency or leading MNC. Bachelors degree in art/design or related field. Strong portfolio of published articles or marketing copy. Proven experience in the development of integrated marketing and communications campaigns for clients. In-depth knowledge of branding, creative development and execution, digital marketing, and campaign deployment. Strong understanding of SEO concepts and online content strategy. Experience in working with middle to senior management levels within existing organization / client organizations. Use of Image editing, motion graphics and video editing skills to deliver effective solutions to Clients. Familiarity with AI design tools and GenAI applications would be an added benefit. Strong verbal communication skills. Good research, organizational, and time-management skills. Creative, collaborative spirit. Knowledge of using AI and GenAI tools. Experience in working across multiple industries. Additional Information: In addition, in order to excel at the role, you will also need to Work with the leadership to support business development and thought leadership in the research/insights space . Be adept at working in a fast-paced dynamic environment both on offshore and onshore locations. Have strong communication and presentation Skills to share the perfect pitch with key stakeholders. Have strong client handling skills to develop, manage and deepen relationships with key stakeholders. Have team building skills to collaborate, work and motivate teams with diverse skills and experience to achieve goals. Possess strong leadership skills along with strong communication, problem solving, organizational and delegation skills to nurture and inspire team members. Identify new opportunities, develop solutions and own proposals end to end. Contribute to offering development skills to identify areas of growth related to specific skills, platforms, assets etc. that contribute to enhancing the brand and creative strategy offering.

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :These roles have many overlapping skills with GENAI Engineers and architects. Description may scaleup/scale down based on expected seniority. Roles & Responsibilities:-Implement generative AI models, identify insights that can be used to drive business decisions. Work closely with multi-functional teams to understand business problems, develop hypotheses, and test those hypotheses with data, collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.-Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services.-Optimizing existing generative AI models for improved performance, scalability, and efficiency.-Ensure data quality and accuracy-Leading the design and development of prompt engineering strategies and techniques to optimize the performance and output of our GenAI models.-Implementing cutting-edge NLP techniques and prompt engineering methodologies to enhance the capabilities and efficiency of our GenAI models.-Determining the most effective prompt generation processes and approaches to drive innovation and excellence in the field of AI technology, collaborating with AI researchers and developers-Experience working with cloud based platforms (example:AWS, Azure or related)-Strong problem-solving and analytical skills-Proficiency in handling various data formats and sources through Omni Channel for Speech and voice applications, part of conversational AI-Prior statistical modelling experience-Demonstrable experience with deep learning algorithms and neural networks-Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.-Contributing to the establishment of best practices and standards for generative AI development within the organization. Professional & Technical Skills:-Must have solid experience developing and implementing generative AI models, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs.-Must be proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras.-Must have strong knowledge of data structures, algorithms, and software engineering principles.-Must be familiar with cloud-based platforms and services, such as AWS, GCP, or Azure.-Need to have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face.-Must be familiar with data visualization tools and libraries, such as Matplotlib, Seaborn, or Plotly.-Need to have knowledge of software development methodologies, such as Agile or Scrum.-Possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Additional Information:-Must have a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A Ph.D. is highly desirable.-strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience.-You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Qualifications 15 years full time education

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :These roles have many overlapping skills with GENAI Engineers and architects. Description may scaleup/scale down based on expected seniority. Roles & Responsibilities:-Implement generative AI models, identify insights that can be used to drive business decisions. Work closely with multi-functional teams to understand business problems, develop hypotheses, and test those hypotheses with data, collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.-Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services.-Optimizing existing generative AI models for improved performance, scalability, and efficiency.-Ensure data quality and accuracy-Leading the design and development of prompt engineering strategies and techniques to optimize the performance and output of our GenAI models.-Implementing cutting-edge NLP techniques and prompt engineering methodologies to enhance the capabilities and efficiency of our GenAI models.-Determining the most effective prompt generation processes and approaches to drive innovation and excellence in the field of AI technology, collaborating with AI researchers and developers-Experience working with cloud based platforms (example:AWS, Azure or related)-Strong problem-solving and analytical skills-Proficiency in handling various data formats and sources through Omni Channel for Speech and voice applications, part of conversational AI-Prior statistical modelling experience-Demonstrable experience with deep learning algorithms and neural networks-Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.-Contributing to the establishment of best practices and standards for generative AI development within the organization. Professional & Technical Skills:-Must have solid experience developing and implementing generative AI models, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs.-Must be proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras.-Must have strong knowledge of data structures, algorithms, and software engineering principles.-Must be familiar with cloud-based platforms and services, such as AWS, GCP, or Azure.-Need to have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face.-Must be familiar with data visualization tools and libraries, such as Matplotlib, Seaborn, or Plotly.-Need to have knowledge of software development methodologies, such as Agile or Scrum.-Possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Additional Information:-Must have a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A Ph.D. is highly desirable.-strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience.-You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Qualifications 15 years full time education

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :These roles have many overlapping skills with GENAI Engineers and architects. Description may scaleup/scale down based on expected seniority. Roles & Responsibilities:-Implement generative AI models, identify insights that can be used to drive business decisions. Work closely with multi-functional teams to understand business problems, develop hypotheses, and test those hypotheses with data, collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.-Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services.-Optimizing existing generative AI models for improved performance, scalability, and efficiency.-Ensure data quality and accuracy-Leading the design and development of prompt engineering strategies and techniques to optimize the performance and output of our GenAI models.-Implementing cutting-edge NLP techniques and prompt engineering methodologies to enhance the capabilities and efficiency of our GenAI models.-Determining the most effective prompt generation processes and approaches to drive innovation and excellence in the field of AI technology, collaborating with AI researchers and developers-Experience working with cloud based platforms (example:AWS, Azure or related)-Strong problem-solving and analytical skills-Proficiency in handling various data formats and sources through Omni Channel for Speech and voice applications, part of conversational AI-Prior statistical modelling experience-Demonstrable experience with deep learning algorithms and neural networks-Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.-Contributing to the establishment of best practices and standards for generative AI development within the organization. Professional & Technical Skills:-Must have solid experience developing and implementing generative AI models, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs.-Must be proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras.-Must have strong knowledge of data structures, algorithms, and software engineering principles.-Must be familiar with cloud-based platforms and services, such as AWS, GCP, or Azure.-Need to have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face.-Must be familiar with data visualization tools and libraries, such as Matplotlib, Seaborn, or Plotly.-Need to have knowledge of software development methodologies, such as Agile or Scrum.-Possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Additional Information:-Must have a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A Ph.D. is highly desirable.-strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience.-You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Qualifications 15 years full time education

Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. Were inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means youll be joining the pond, a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community and the world at large. About The Role Client Engagement & Advisory: Partner with clients to understand their business goals, CX challenges, and data needs. Provide strategic recommendations on how to leverage data to enhance customer engagement, satisfaction, and retention. Data Strategy Development: Design comprehensive data strategies tailored to client objectives, including customer segmentation, predictive modelling, and personalization. Define KPIs and metrics to measure the success of CX initiatives. Data Analysis & Insights: Analyze structured and unstructured data to derive actionable insights. Leverage advanced analytics techniques, including machine learning and AI, to identify trends and opportunities. Solution Design & Implementation: Collaborate with technical teams to design and implement data platforms, dashboards, and analytics solutions. Drive the implementation of customer data platforms (CDPs), marketing automation tools, and analytics systems. Stakeholder Management: Act as a trusted advisor to business stakeholders. Present findings, recommendations, and reports in a clear, compelling manner Your Profile 8-10 years of experience in data analytics, data strategy, or consulting roles, with a focus on customer experience, marketing, or business transformation. Minimum of 5-8 years of experience in omni-channel marketing, data analytics, or marketing automation implementation, with at least 2 years in a consulting role. 3+ years of experience in marketing orchestration, preferably with hands-on experience using marketing automation platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign, Braze, Marketo, etc.) and leveraging customer data for personalized, cross-channel campaigns. Bachelors degree in data science, Business Analytics, Computer Science, Marketing, or related fields. Masters degree preferable. Technical Skills: Proficiency in analytics tools (e.g., Python, R, SQL). Familiarity with visualization tools (e.g., Tableau, Power BI). Experience implementing CDP tools (Salesforce CDP, Adobe CDP, Segment etc) Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) is a plus. Data Analytics Data modelling Digital Marketing Digital Technology Consulting Data-Driven Marketing Proven track record of contributing to client engagements and delivering data-driven solutions. Strong communication, problem-solving, and interpersonal skills. Equal Opportunities at frog Frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

Job Title - Brand and Creative Strategy- Senior Designer - Consultant S&C GN SONG Management Level :8 Associate Manager Location :Mumbai Must have skills: :Graphic Design and Typography, Adobe Creative Suite Proficiency, 3D Modeling and Animation, Branding and Visual Identity Creation, Photography and Image Editing, Storyboarding and Concept Art, UI/UX Design Principles, Print Production and Prepress Knowledge, Motion Graphics and Video Editing, Campaign Management; Omni-Channel campaign design and management; Campaign reporting and analytics, CMS Good to have skills: NA Job Summary :The Senior Designer is responsible for developing visually compelling and effective designs for marketing campaigns. With 7-10 years of experience, this role requires a strong understanding of both B2B and B2C markets, as well as the ability to design for a variety of media, including print, digital, and social. The Senior Designer will work closely with account, strategy, and creative teams to develop integrated marketing solutions that deliver measurable results. In this role, the Senior Designer will be responsible for developing designs that align with client objectives and brand guidelines, ensuring that all work is delivered on time and within budget. Strong design and communication skills are essential, as the role involves presenting designs to clients and internal stakeholders. The ideal candidate will have a proven track record of developing high-quality designs that drive business growth. Roles & Responsibilities: Lead and own creative work conceptualizing, developing, and driving innovative design solutions that build strong brands and achieve business results with minimal oversight. Develop high-quality, visually compelling designs across various media, including print, digital, social, and motion, ensuring consistency with brand guidelines and marketing objectives. Collaborate closely with cross-functional teams (account, strategy, and creative) to develop integrated marketing solutions that align with client goals. Manage multiple projects simultaneously, ensuring all deliverables meet quality standards, deadlines, and budget constraints. Present design concepts and strategies to clients and internal stakeholders, articulating creative rationale effectively. Oversee all facets of design production and post-production, ensuring executional excellence from concept to final delivery. Stay ahead of design trends and emerging technologies, including AI and Gen AI-driven tools, and apply them to enhance creative output. Guide and mentor junior designers, fostering a culture of creativity, collaboration, and continuous learning. Ensure alignment with marketing strategy, making data-informed design decisions to optimize engagement and impact. Uphold content and design excellence, adhering to relevant style guides, legal standards, and UI/UX best practices. Professional & Technical Skills: 7-10 years of experience in branding, creative design, or advertising, preferably in a consulting firm, advertising agency, or leading MNC. Bachelor's degree in design, visual arts, or a related field. Strong portfolio showcasing expertise in brand identity, digital campaigns, and multi-platform design execution. Expert-level proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro) and other design tools. Experience with motion graphics, video editing, and interactive design is a plus. Familiarity with AI and Gen AI tools to enhance content creation and design automation. Deep understanding of branding, creative strategy, and digital marketing principles. Strong verbal communication and presentation skills to effectively articulate design ideas and concepts. Excellent research, organizational, and time-management skills. Experience working across multiple industries, handling senior-level client relationships, and managing complex projects. Additional Information: In addition, in order to excel at the role, you will also need to Work with the leadership to support business development and thought leadership in the research/insights space . Be adept at working in a fast-paced dynamic environment both on offshore and onshore locations. Have strong communication and presentation Skills to share the perfect pitch with key stakeholders. Have strong client handling skills to develop, manage and deepen relationships with key stakeholders. Have team building skills to collaborate, work and motivate teams with diverse skills and experience to achieve goals. Possess strong leadership skills along with strong communication, problem solving, organizational and delegation skills to nurture and inspire team members. Identify new opportunities, develop solutions and own proposals end to end. Contribute to offering development skills to identify areas of growth related to specific skills, platforms, assets etc. that contribute to enhancing the brand and creative strategy offering.