Salesforce QA

Responsibilities: Develop and execute test plans to ensure all objectives are met. Identify, record, and track software defects using a bug tracking system. Work closely with developers to ensure defects are handled efficiently. Perform regression testing to ensure changes do not impact functionality. Create and maintain automated tests to streamline the testing process. Assess and evaluate new Salesforce features and updates. Collaborate with project managers and stakeholders to ensure all aspects of the system are tested and working perfectly. Write clear and comprehensive test cases and test scripts. Review user interfaces to ensure consistency and functionality. Stay up to date with new testing tools and strategies to improve overall software quality. Qualifications: Minimum 5 years of experience as a Salesforce QA Engineer. Functional knowledge of Salesforce Service Cloud, Experience Cloud, and Omnichannel preferrable. Proven experience in developing and executing test plans and test cases. Familiarity with AI technologies such as Einstein Bots/Agentforce/Data Cloud is preferable. Strong problem-solving and analytical skills. Excellent communication and teamwork skills. Knowledge of REST and SOAP APIs for integrating Salesforce with external systems. Ability to write unit tests and perform automated testing using Salesforce testing frameworks. Familiarity with version control systems like Git. Education / Certification: Bachelors/University degree or equivalent experience. Relevant certifications in Salesforce (e.g., Salesforce Certified Admin) are a plus.