Salesforce Partner Business Analyst

Salesforce Partner Business Analyst

Experience Level:

Industry:

Notice Period

Job Summary:

Salesforce Partner Business Analyst (BA)

Key Responsibilities:

• Collaborate with cross-functional teams to gather and analyze business requirements.
• Hands-on experience on

  Sales and Service Cloud

  .
• Understand and document business processes including

  Lead to Cash

  and

  Renewal Process

  .
• Work directly with business stakeholders to gather requirements and translate them into functional specifications.
• Experience in

  Renewal Management

  ,

  Order Management

  ,

  Service Contract

  , and

  Entitlement Management

  .
• Expertise in

  Partner Portal

  ,

  Deal Registration Process

  ,

  Opportunity

  , and

  Forecast Management

  .
• Configure basic Salesforce features including

  workflow

  ,

  flow

  , and other standard configurations.
• Create and maintain functional flow diagrams and documentation.
• Write detailed

  JIRA stories

  , perform

  Impact Analysis

  , and conduct

  Root Cause Analysis

  .
• Facilitate

  User Testing

  , including planning and execution.
• Collaborate with Technical teams, QA, and Scrum/Project Managers to ensure successful delivery.
• Demonstrate a proactive approach as a self-starter, with strong organizational skills.
• Be a good listener, eager to learn, and thrive in a fast-paced team environment.

Preferred Qualifications:

• Knowledge of

  Partner, Channel, MSP business

  in the SaaS

  industry

  .
• Strong documentation skills and ability to create clear, concise functional specifications.
• Experience working in Agile environments and familiarity with tools like JIRA and Confluence.

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to adapt quickly and manage multiple priorities.