Salesforce Functional Consultant_Hyd_WFO_Immediate

We are looking for a passionate Senior Functional Consultant (15+ years of experience) with deep expertise in Salesforce Service Cloud to join our Hyderabad office.
This role is primarily responsible for driving technology and process improvements for our customers by leveraging Salesforce Service Cloud capabilities, declarative tools, and the broader Salesforce ecosystem.

You will play a key role in designing and optimizing service processes, enhancing agent productivity, and enabling best-practice Service Cloud solutions that deliver measurable business outcomes. This is a permanent, India-based position

Senior Salesforce Functional Consultant

Experience: 10-15 years

Location: Hyderbad

Work Mode: WFO

Salesforce Experience & Certifications

• 15+ years of experience as a Salesforce Consultant, Functional Analyst, Business Analyst, or similar role.
• Proven experience delivering end-to-end Service Cloud implementations across diverse industries.
• Strong hands-on expertise with Service Cloud features: Case Management, Omni-Channel, Knowledge, Entitlements, CTI/Telephony, Service Console, etc.
• Salesforce certifications such as Administrator, Service Cloud Consultant, or related credentials are highly desirable.
• Experience creating functional documentation including service process flows and wireframes.

Technical Skills

• Deep understanding of

  Salesforce Service Cloud capabilities, configuration options

  , and

  declarative tools.

• Experience with

  business process mapping

  ,

  workflow optimization

  , and

  service operations design.

• Hands-on experience with

  Salesforce declarative

  tools such as

  Flow, Process Builder

  , and

  Validatio

  n Rules.
• Familiarity with integrations (

  e.g., MuleSoft

  ) and third-party AppExchange service apps

  (CTI, chat, knowledge tools)

  .

Soft Skills

• Excellent communication and interpersonal skills.
• Ability to translate complex service processes or technical concepts into clear business language.
• Strong analytical and problem-solving abilities. A team player with a proactive, customer-centric, and solution-oriented approach m

Please share your update resume if your interested to the below mail id

mounica@sidramtech.com

supriya.e@sidramtech.com