Salesforce Developer with AgentForce

About the Role

Salesforce Developer with hands-on experience in AgentForce (Einstein for Service / AI Agents)

Key Responsibilities

• Design, develop, and deploy

  Salesforce customizations

  (Apex, LWC, Visualforce, Flows) aligned with business requirements.
• Implement and configure

  AgentForce service agents

  , including topics, actions, skills, and data source integrations.
• Integrate AgentForce with

  Experience Cloud (Community portals)

  , Service Cloud, and external systems via APIs.
• Develop and maintain

  Salesforce Data Cloud integrations

  to provide unified customer/student profiles for AgentForce.
• Collaborate with functional teams to map use cases (Admissions, Customer Service, Financial Aid, IT Helpdesk, etc.) into AgentForce conversations.
  
• Apply best practices in

  security, governance, and data management

  when connecting AgentForce to knowledge bases and transactional systems.
• Debug and optimize AI agent performance, ensuring accurate and context-aware responses.
  
• Create and maintain technical documentation, unit tests, and deployment pipelines (CI/CD).
  
• Support end-user training, troubleshooting, and enhancements related to Salesforce and AgentForce solutions.
  

Required Qualifications

• 35+ years of Salesforce development experience

  (Apex, LWC, Flows, APIs).
• Strong understanding of

  Salesforce Service Cloud, Experience Cloud, and Data Cloud

  .
• Hands-on experience with

  AgentForce (Einstein 1 Platform / AI Agents)

  – designing, configuring, and deploying conversational agents.
• Experience integrating Salesforce with external data sources (REST/SOAP APIs, MuleSoft, etc.).
  
• Proficiency in

  Salesforce security model, roles, profiles, and permission sets

  .
• Knowledge of

  DevOps tools

  (Copado, Git, Azure DevOps, or equivalent).
• Salesforce Developer certification(s) (e.g.,

  Platform Developer I/II, Service Cloud Consultant

  ) preferred.
• Strong problem-solving skills, communication abilities, and experience working in Agile environments.
  

Preferred Skills

• Experience in

  Higher Education or Public Sector

  Salesforce solutions (Admissions, Student Information Systems).
• Familiarity with

  RAG (Retrieval-Augmented Generation)

  and knowledge management within Salesforce.
• Exposure to

  GenAI governance, data privacy, and trust controls

  .
• Knowledge of

  Einstein Copilot / Einstein GPT

  configurations.