Salesforce Developer

What You'll Be Doing As A Part of Our Team

• Design and development of Salesforce Service Cloud solutions including:
• Omni-Channel Routing & Supervisory Tools
• CTI / Telephony Integrations (Open CTI, Amazon Connect)
• Live Chat, Messaging, Digital Engagement
• Case Management, Assignment, Escalation, and Service Processes
• Knowledge Base, Entitlements, SLAs & Milestones
• Service Console customization & productivity enhancements
• Architect scalable, secure, and high-performance solutions aligned with business requirements.
• Develop and maintain: Apex Classes, Triggers, Test Classes, Lightning Web Components (LWC), Visualforce (as required for legacy support), Asynchronous Apex (Batch, Queueable, Scheduled, Future), Platform Events
• Implement complex Salesforce automations using: Flows (Record-Triggered, Screen, Orchestration), Process Builder (legacy support only),Approval Processes
• Integrate Salesforce with external systems using REST/SOAP APIs, Middleware (MuleSoft preferred).
• Optimize system performance and ensure governor limit efficiency.
• Lead code reviews, deployments, CI/CD, and enforce best practices.
• Work closely with: Business Analysts, Architects, QA Teams, Support Teams
• Provide technical mentorship to junior developers.
• Drive security, data access, and compliance standards.
  

What You Should Have To Qualify

• 6+ years of hands-on Salesforce development experience
• Strong expertise in Service Cloud
• Advanced proficiency in Apex, SOQL & SOSL, Lightning Web Components (LWC), Flows & Automation
• Deep understanding of Case Lifecycle, Omnichannel Routing, CTI Integration, Knowledge Management, Entitlements & Milestones
• Strong experience in Salesforce Security Model: Profiles, Permission Sets, OWD, Sharing Rules, Field-Level Security
  

Integration & Architecture

• Experience integrating Salesforce with: REST APIs, Middleware platforms (MuleSoft, Boomi, etc.), External CRM / ERP systems
• Strong knowledge of: Asynchronous Apex (Batch, Future, Queueable), Platform Events, CDC (Change Data Capture)
  

DevOps & Deployment

• Experience with: Git / Bitbucket / GitHub, CI/CD pipelines, Salesforce DX, Change Sets & Metadata API
  

Soft Skills

• Strong problem-solving & debugging skills
• Excellent communication with technical & non-technical stakeholders
• Ability to lead from the front and take ownership
• Experience in Agile/Scrum environments
  

Ideally, You Would Also Have These

• Salesforce Certifications: Platform Developer I & II, Service Cloud Consultant, Integration Architecture Designer
• Experience with: Salesforce Messaging, Einstein Bots, Experience Cloud
• Exposure to Jira, Confluence, and DevOps tools
  

Culture is at our Core

• Service: Create Raving Fans
• Accountability: Follow Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Ms With Menos
  

About Us