Salesforce CRM Tech Lead

Role Overview

Salesforce CRM Technology Lead

Key Responsibilities

1. Technical Leadership & Architecture

• Design scalable Salesforce architectures aligned with business and functional requirements.
  
• Lead end-to-end solution across Sales Cloud, Service Cloud, Experience Cloud & custom modules.
  
• Evaluate business needs and translate them into technical designs, ERDs, process flows, and integration models.
  

2. Development & Implementation

• Provide hands-on guidance on

  Apex, LWC, Visualforce, Flows, API Integrations

  .
• Oversee development team to ensure code quality, reusability & adherence to best practices.
  
• Architect reusable components, data models, permission sets & automation frameworks.
  

3. Integration & Platform Expertise

• Architect and implement integrations using

  REST/SOAP APIs, Middleware, Web Services

  .
• Work with external systems (ERP, Billing, Portals, Custom Applications).
  
• Ensure proper CI/CD, versioning & deployment processes (Gearset, Copado, VS Code).
  

4. Project Delivery & Client Engagement

• Collaborate directly with international clients to gather requirements and present solutions.
  
• Lead sprint planning, technical reviews, estimations, and UAT support.
  
• Ensure timely delivery of projects while maintaining high technical standards.
  

5. Governance, Security & Performance

• Implement best practices for security, role hierarchy, sharing rules & performance optimization.
  
• Conduct code reviews, technical audits, and ensure platform compliance.
  
• Guide teams on scalable automation (Flows vs Apex) and proper governor limits handling.
  

Required Skills & Expertise

• 612 years of hands-on Salesforce Development & Architecture experience.
  
• Strong command over:
  

• Apex, LWC, Aura, Flows, Process Builder

• Sales Cloud, Service Cloud, Experience Cloud

• REST/SOAP API Integrations

• Salesforce Data Model & Security Model

• Experience leading a technical team of developers/administrators.
  
• Ability to create technical documents, solution blueprints, and architectural diagrams.
  
• Strong problem-solving, debugging, and performance optimization skills.
  
• Excellent communication and client-facing experience.
  

Preferred Qualifications

• Salesforce Certifications (any of these are a strong plus):
  

• Salesforce Platform Developer I / II

• Salesforce Application Architect

• System Architect

• Sales/Service Cloud Consultant

• Experience with DevOps tools like

  Gearset, Copado, Bitbucket, GitHub

  .
• Knowledge of integration tools (MuleSoft, Jitterbit, Workato, Boomi) is a plus.
  
• Experience working with global projects (USA, Canada, Europe, Australia).
  

Why Join Us

• Work on complex Salesforce implementations with global clients.
  
• Leadership role with growth towards

  Solution Architect / Delivery Head

  .
• Exposure to multi-cloud Salesforce environments.
  
• Flexible work culture & performance-based bonuses.
  
• Opportunity to work with a skilled team of architects & technical consultants.

  Role & responsibilities