Salesforce BA

Job Description

Collaborate with business clients to understand their needs and gather detailed business and functional requirements. Translate business requirements into detailed Salesforce functional specifications. Design and propose Salesforce solutions that align with business objectives and best practices. Configure Salesforce features such as objects, fields, workflows, and reports. Collaborate with the development team to customize Salesforce using Apex, Visualforce, and Lightning components as needed. Develop and execute test plans to ensure the quality and functionality of Salesforce solutions. Assist in the deployment of Salesforce solutions, ensuring minimal disruption to business operations. Provide ongoing support and training to end-users, addressing any issues or questions that arise. Oversee data migration, integration, and maintenance to ensure data integrity and accuracy. Stay updated with the latest Salesforce releases, features, and best practices. Maintain clear and effective communication with clients throughout the project lifecycle. Prepare and present project updates, reports, and documentation to various audiences. Work with the sales team to provide pre-sales support, including product demonstrations, presentations, and RFP/RFI responses. Conduct discovery sessions with clients to understand their pain points and business goals. Assist in solution design, effort estimation, and proposal preparation. Act as a bridge between technical and business teams, explaining Salesforce capabilities to non-technical stakeholders. Salesforce Business Analyst BRD FRD CRM experties