10 - 20 years

25 - 40 Lacs

Posted:4 hours ago| Platform: Naukri logo

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Full Time

Job Description

Position Summary

Data 360 & Agentforce 360

The architect will work closely with business, data, CRM, and integration teams to define scalable, secure, and future-ready solutions enabling a unified customer data platform and conversational AI/agent automation capabilities.

2. Key Responsibilities

A. Architecture & Solution Design

  • Lead the architecture and blueprint for Salesforce Data Cloud (Data 360) and Agentforce 360 implementations.
  • Design end-to-end data pipelines, identity resolution models, harmonisation layers, and golden profile configurations.
  • Define scalable data models supporting CDP, customer 360, and agent experience use cases.
  • Develop architectural frameworks, reference architectures, and integration guidelines.
  • Ensure alignment with enterprise architecture, security, and data governance standards.

B. Salesforce Data Cloud / Data 360

  • Configure data ingestion, transformations, unification rules, identity matching, and insights models.
  • Design real-time and batch data flows from ERP, CRM, MDM, DWH and third-party systems.
  • Implement data activation for Marketing Cloud, Service Cloud, and external channels.
  • Build customer segmentation, propensity models, insights dashboards, and unified profiles.
  • Enable Data Spaces, Data Graphs, and Zero Copy architecture (where applicable).

C. Agentforce 360 / AI Agent Automation

  • Architect the Agentforce 360 platform including workflows, knowledge integration, agent automations, and intelligent routing.
  • Integrate Agentforce with CRM, Knowledge Base, Telephony, Bots, MDM, and external data sources.
  • Configure generative AI models, prompts, guardrails, and operational guidelines.
  • Implement conversational intelligence and agent assist capabilities.

D. Integration & Data Management

  • Design integration patterns (API-led, event-driven, batch, streaming).
  • Ensure data quality, lineage, stewardship, and governance alignment across platforms.
  • Partner with MDM & DWH teams for unified customer master data.
  • Define security, privacy, and access control across clouds and orgs.

E. Project Delivery & Leadership

  • Lead technical workshops, architecture reviews, and solution validation sessions.
  • Provide technical leadership to Salesforce developers, data engineers, and integration teams.
  • Review solution design documents, user stories, and technical specifications.
  • Ensure performance, scalability, and operational readiness for production.

3. Required Skills & Experience

Technical Expertise (Mandatory)

  • 10+ years of Salesforce platform experience including architecture roles.
  • Strong hands-on experience with:
    • Salesforce Data Cloud / Data 360

    • Agentforce / Service Cloud / Omni-Channel

    • Salesforce Integration (Mulesoft, APIs, Events, Connect)

  • Experience with identity resolution, data unification, data models, and CDP architecture.
  • Deep knowledge of Salesforce security, permissions, sharing model, and compliance.

Preferred Skills

  • Experience integrating Salesforce with ERP (SAP/Oracle), MDM, DWH, and Data Lakes.
  • Knowledge of AI/ML, predictive analytics, and marketing activation workflows.
  • Experience implementing enterprise-scale conversational or AI agent solutions.

Certifications (Preferred)

  • Salesforce Certified Data Architect
  • Salesforce Certified Integration Architect
  • Salesforce Certified Application Architect / Technical Architect
  • Salesforce Data Cloud Consultant
  • Salesforce AI/Agentforce certifications (if available)
  • MuleSoft Architect (advantage)

4. Soft Skills

  • Excellent communication and stakeholder-management skills.
  • Strong analytical, problem-solving, and conceptual thinking skills.
  • Ability to lead multi-vendor, cross-functional teams.
  • Ability to work in fast-paced environments under tight deadlines.

5. Education

  • Bachelors or Masters degree in Computer Science, Engineering, Information Systems,or equivalent.

6. Key Deliverables

  • Enterprise Data 360 Architecture Blueprint
  • Agentforce 360 Functional & Technical Design
  • Data Unification Rules, Golden Profile Models
  • Integration Architecture & API Contracts
  • Technical Standards, Best Practices & Governance
  • Deployment & Operationalization Runbooks

7. Employment Terms

  • Work Location: India or Dubai
  • Contract Type: Permanent

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