OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov-s mission to power more effective and accountable government and the vision of high-performance government for every community at O penGov.com .
Job Summary:
We are hiring two Salesforce Admin/Analysts to support the configuration, maintenance, and continuous improvement of our Salesforce platform and integrated GTM systems. Based in Pune, these roles are ideal for early-career professionals with strong Salesforce skills who are eager to grow in a collaborative and high-impact environment.
Responsibilities:
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Assist in configuring and customizing Salesforce (Sales Cloud, Service Cloud, CPQ) to support global GTM operations.
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Manage users, roles, profiles, and permission sets across the Salesforce ecosystem.
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Build and maintain automation via Flows, Process Builder, and Workflow Rules.
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Support data integrity through validation rules, duplicate management, and cleansing activities.
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Assist with UAT, documentation, and training during system releases.
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Collaborate with cross-functional teams to support enhancements and new functionality.
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Triage and resolve end-user support tickets and system issues.
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Document business processes and technical configurations in Confluence.
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Contribute to Agile ceremonies including sprint planning and retrospectives.
Requirements and Preferred Experience:
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1-3 years of experience in a Salesforce Administrator or Analyst role.
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Salesforce Administrator Certification required; Advanced Admin is a plus.
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Strong understanding of Salesforce configuration, data model, and automation tools.
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Ability to work independently and within a global, cross-functional team.
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Excellent problem-solving and communication skills.
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Bachelor-s degree in Computer Science, Business, or a related field.
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Experience with GTM tools like Marketo, Outreach, and NetSuite a plus.
Why OpenGov
A Mission That Matters.
Opportunity to Innovate
A Team of Passionate, Driven People
A Place to Make Your Mark
Benefits That Work for You
Enjoy an award-winning workplace with the benefits to match, including:
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Comprehensive healthcare options for individuals and families
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Flexible vacation policy and paid company holidays
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401(k) with company match (USA only)
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Paid parental leave, wellness stipends, and HSA contributions
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Professional development and growth opportunities
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A collaborative office environment with weekly catered lunches
