Salesforce Administrator with over 5 years of experience managing and optimizing Salesforce environments to support business operations, sales processes, and customer engagement.
Proven track record in user management, workflow automation, data integrity, and system customization to drive organizational efficiency.
Adept at collaborating with cross-functional teams to translate business requirements into scalable Salesforce solutions.
Skilled in leveraging tools such as CPQ, SFDC, DataLoader, and SFDMU, with strong command of SOQL and reporting dashboards to ensure data accuracy and performance insights.
Experienced in maintaining system security, managing Data Extensions, and supporting integrations across the Salesforce ecosystem.

Technical Skills:

CRM & Platform Tools: Salesforce CRM, Salesforce CPQ, Salesforce Marketing Cloud, SFDC, Partner Portal (Digital Experience);

Automation & Process Building: Flow Builder, Journey Builder, Automation Studio, Email-to-Case, Queues & Assignment Rules;

Data Management & Integration: SFDMU (SFDX Data Move Utility), DataLoader, Talend Open Studio, Data Extensions, SOQL, SQL Queries;

Scripting & Customization: AMPscript, SSJS (Server-Side JavaScript), HTML, CSS; Web & Content Tools: Content Builder, Web Studio, Cloud Pages;

Roles and Responsibilities:

Designed and implemented the project database;

Configured a new Salesforce instance according to business requirements;

Set up security and access controls, including profiles, roles, OWD, sharing rules, and groups;

Managed data quality through validation rules, Sales Path configuration, matching rules, and duplicate rules;

Configured the existing Partner Portal (Digital Experience);

Implemented Service Cloud functionality for tracking IT support issues and equipment requests;

Configured Email-to-Case functionality; Created queues and assignment rules;

Performed initial data upload from Salesforce to Salesforce using Talend;

Prepared data migration plans, including field mapping and migration sequencing;

Developed reports and dashboards based on client requirements; Automated processes using Flow Builder; Created custom record types; Integrated Slack with Salesforce; Designed business processes according to client requirements;

Participated in regular conference calls with clients and demonstrated system functionality;

Delivered solutions, provided customer support, and conducted training sessions;

Maintained project documentation and guided the customer team.

Why you'll Love Working With Us:

you'll build automation that makes important processes faster, easier, and more secure.

Collaborate with different teams to create solutions that really help the business.

Keep learning new skills and grow your career in a supportive environment.

Take ownership of key projects that improve security and compliance.

Enjoy a flexible, hybrid work environment that values your ideas and effort.

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Salesforce Administrator with Sales Cloud and CPQ