2 - 6 years
2 - 6 Lacs
Posted:2 months ago|
Platform:
On-site
Full Time
'Seeking a Support Project Specialist/Engineer with a strong understanding and 2+ years experience in support projects. Handling and resolving incidents within the defined SLA and KPI framework.
Utilizing sound knowledge of KPIs and SLAs to drive performance and ensure service delivery excellence.
Experience in automating processes to improve efficiency and effectiveness.
Actively running Weekly Service Reviews (WSR) to monitor and enhance project performance.
Conducting daily standups to ensure effective communication and coordination within the project team.
Demonstrating testing experience to ensure the quality and reliability of project deliverables.
Working on Root Cause Analysis (RCA) to identify and address underlying issues.
Running escalation calls to address critical project issues and ensure timely resolution. Ready to leane Salesforce & undergo with certifications.
NTT DATA Global Delivery Services Limited
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