Salesforce Admin

Job Description

Senior Salesforce Admin who will support help desk ticket resolution, and jira card creation/administration. This person will need to be able to handle the complex tickets and some aged items in the queue. The successful candidate needs to be highly proficient in Sales Cloud and Service Cloud and flows. The idea candidate will have experience with a multi-tenant environment and recognize why things clash/conflict, and be able to connect with appropriate developers to write, assign, and track bug/fix jira work cards through completion. This position will over lap briefly with the US hours in the East morning period. Position will be assigned work to be completed through APAC shift independently. Your future duties and responsibilities Required qualifications to be successful in this role Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.