Sales Team Lead

Company Description

Anytime Invest is a comprehensive provider of investment and finance-related services, aiming to deliver end-to-end customer satisfaction. Registered with AMFI, Anytime Invest specializes in Financial Advisory services for Mutual Funds and has been providing similar services for years. Our offerings include integrated financial planning, wealth management, tax consulting, insurance, and mutual funds, catering to both high net-worth individuals and retail investors. We focus on customizing services to meet individual financial goals through personal consultations and consistent monitoring.

Job Summary:

We are looking for a proactive and results-driven Telecalling Team Leader (TL)

Key Responsibilities:

Manage, lead, and motivate a team of telecallers to achieve daily, weekly, and monthly targets.

Monitor calls and provide regular coaching, feedback, and training to improve performance.

Track individual and team performance metrics (calls made, conversions, quality, etc.).

Ensure team adherence to scripts, quality standards, and company policies.

Assign daily/weekly calling tasks and targets to telecallers.

Handle escalated calls or issues and provide timely resolution.

Generate and submit performance and productivity reports to higher management.

Implement strategies to improve productivity and conversion rates.

Maintain discipline and team coordination, ensuring a positive and productive work environment.

Conduct regular team meetings and performance reviews.

Work closely with the HR or hiring team to recruit and train new telecallers when needed.

Key Performance Indicators (KPIs):

Number of calls made by the team

Conversion rate / Lead closure ratio

Achievement of sales or service targets

Call quality and compliance scores

Attendance and punctuality of the team

Team engagement and retention

Requirements:

Proven experience as a Team Leader or Senior Telecaller in a similar role.

Strong leadership and team management skills.

Excellent communication and interpersonal skills.

Target-oriented mindset with a focus on performance.

Ability to handle pressure and meet tight deadlines.

Familiarity with CRM systems and call center tools is a plus.

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• Bachelor's degree or equivalent preferred.