Sales Support Specialist

We have a requirement for Hybrid Working – Sales Support Specialist (Oil & Gas Prefferred or any Manufacturing Industry)

• Develop the capability to quote all assigned products for the market Business Line served globally to customers per the go to market strategy and service level requirements.
• Act as the focal point between customers, external sales and manufacturing plants for RFQ and orders received
• Respond to customer phone calls and emails timely and professionally.
• Review incoming requests from the filtering team and/or direct from customer, review customer requirements including technical and commercial specifications and documents.
• Calculate price and discounts utilizing approved process and price lists.
• Coordinate with the appropriate costing / pricing authority when products or special adders are outside of the standard price lists.
• Provide solutions or offer alternatives to the customer inquiries that meet their requirements.
• Prepare and send quotations on time, quotations that exceed the customer expectations.
• Cultivate friendly, personal relationships with key customers, learning their needs and preferences.
• Provide accurate and timely information to customers, field sales personnel, and others regarding orders, inquiries and related activities.