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Iron Mountain
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Sales Support & Administration Associate II

Sales Support & Administration Associate II

Iron Mountain

1 - 6 years

2 - 4 Lacs

bengaluru

Posted:2 hours ago| Platform:

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Skills Required

relationship management manager quality assurance sales operations process improvement information security scheduling account management information management continuous improvement logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Opportunity and Request Management :

Responsible for the day-to-day coordination of requests from or related to employees in DOC Support
Act as a support to Iron Mountain Internal Customers by completing opportunity-related tactical and administrative activities.
Answer and direct inquiries for information to appropriate teams when assignment to DOC Support is not warranted.
Shared responsibility to triage, monitor, and route from team request queues.

Data, Research & Reporting :

Research and pull various reports and documents, including but not limited to contracts, price schedules, inventory reports, contact information, invoices, spending, and the scope of the relationship, from internal systems.
Create simple Pricing Models, Pricing Quotes, and other tactical reporting as needed.
Complete basic Due Diligence, Quality Assurance, Information Security Questionnaires, and other Request for Information documents.
Import, consolidate, format, and analyze customer and sales data from multiple systems.

Communication & Reporting:

Keep Iron Mountain Internal Customers in the loop by maintaining and providing regular updates on open opportunities.
Report and track metrics, monitoring SLAs, progress, and providing periodic status reports to relevant parties.
Respond to requests for research on potential customers/customers from sales reps, utilizing both internal and external resources such as Salesforce.com, SKP, BI, LexisNexis, SecureBase, LinkedIn, and others.
Effectively interact with Sales, Account Management, Commercial, and country teams to whom support will be provided.

Process Improvement & Compliance:

Will work within defined processes, procedures, and SLAs while providing support to Iron Mountain Internal Customers and sales representatives.
Must be able to recognize and identify process breakdowns or situations that are not the norm and escalate those accordingly, demonstrating a solid understanding of standard workflows.
Offer solutions and suggestions for process and product improvement to management, contributing to continuous improvement.
Follow up and interface with internal departments requesting information and providing updates to the sales team.
Other duties/projects as assigned.

Qualifications:

Language Proficiency: Mandatory fluency in English; preferred fluency in other international languages, with superior proficiency in both written and oral communication
Education/Experience: A University Degree (business, economics) in a related field is preferred. Minimum of 1 year of progressive experience in sales support functions or global deal operations.
Exceptional Organizational Skills: Including prioritization, scheduling, time management, responsiveness, and a sense of urgency in order to manage multiple concurrent SLAs.
Exceptional Attention to Detail: Must have exceptional attention to detail and provide complete and accurate documents during the entire life cycle of the opportunity.
Problem-Solving: Must possess good analytical skills. Ability to recognize and identify situations that are not the norm and escalate those accordingly.
Adaptability: Demonstrate the ability to adapt to change and show a willingness to learn new methods, procedures, or techniques of working, quickly and easily.
Communication & Collaboration: Professional communication skills; interpersonal skills are a key component of the role; must be able to build rapport and work collaboratively with internal and external business partners.

Technical Understanding & System Proficiency: Ability to quickly learn new systems and software. Proficiency with Google Suite, Microsoft Word, and a strong understanding of Microsoft Excel and pricing tools. Preferred experience in Salesforce.com. Commitment to mastering Iron Mountains core internal systems.

Clear Advancement Pathways: Demonstrated mastery of tactical support tasks and proficiency in data handling will directly prepare for progression to a Specialist role.

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