Sales & Service Head Construction Equipment

As the Sales & Service Head in Ahmedabad, you will lead the Sales & Service vertical for four tyre brands - Mahindra, Fiori, CP, and BKT - focusing on clients in the construction industry. Reporting to senior leadership, your role will involve driving growth, channel performance, and service excellence across these brands. **Key Responsibilities:** - Develop and execute a regional sales strategy for Mahindra, Fiori, CP, and BKT tyre portfolios. - Establish and manage relationships with dealers, OEMs, and end-users in the construction and heavy equipment sectors. - Track, forecast, and drive sales volume and market share across all four brands. - Analyze competitor activities and define effective go-to-market strategies. **Service Excellence:** - Oversee the service network and delivery infrastructure for all brands. - Implement standardized service processes and systems across dealerships. - Set and monitor dealer performance, CSAT, and service quality targets. - Lead trainings for service mechanics and channel partners to ensure consistent technical and customer experience standards. - Optimize the sales of spare parts and services to enhance channel profitability. **Channel & Dealer Management:** - Build secondary sales/service networks in untapped sub-territories. - Partner with dealer teams to improve capacity planning and operational efficiency. - Coordinate dealer audits, performance reviews, and drive innovation in service and sales processes. **Team Leadership:** - Mentor and develop a high-performing team of sales and service professionals. - Foster a customer-focused, data-driven, and outcomes-oriented culture. - Collaborate closely with corporate teams (Product, Marketing, and CRM) to align strategies and feedback loops. **Qualifications:** - Bachelor's in Engineering (Mechanical, Automobile, Agriculture), Commerce, or related field. - MBA or similar postgraduate degree preferred. - Strong analytical, communication, and strategic planning skills. In this role, you will have the opportunity to lead and scale multi-brand operations in a dynamic industrial hub. You will play a pivotal role at the intersection of sales and service, blending technical expertise with commercial leadership and building impactful relationships with leading equipment OEMs and construction players.,