Sales & Service Executive

We are seeking a highly motivated and experienced Technical Sales & Service Engineer to join our team. The ideal candidate will be responsible for promoting and selling our range of analytical and scientific instruments while providing exceptional pre-sales and post-sales technical support. This role requires a unique blend of technical expertise, sales acumen, and strong customer relationship management skills.

Key Responsibilities:

1. Sales & Business Development:

• Achieve and exceed sales targets within the assigned territory by actively prospecting, generating leads, and converting opportunities.
• Develop and maintain a deep understanding of our product portfolio, including analytical techniques such as Gas Chromatography (GC), High-Performance Liquid Chromatography (HPLC), Spectroscopy, and other laboratory equipment.
• Conduct market research to identify new business opportunities and stay informed about industry trends, competitor activities, and customer needs.
• Prepare and deliver compelling technical presentations and product demonstrations to potential and existing clients.
• Collaborate with the marketing team to execute sales campaigns, attend trade shows, and organize workshops.

2. Technical & Service Support:

• Provide expert pre-sales technical consultation to customers, helping them select the right instruments for their specific applications.
• Perform on-site installation, calibration, and commissioning of instruments.
• Deliver comprehensive training to customers on instrument operation and maintenance.
• Diagnose and troubleshoot technical issues, providing timely and effective solutions for service-related problems.
• Maintain accurate records of all service activities and customer interactions in a CRM system.

3. Customer Relationship Management:

• Build and nurture long-term, trust-based relationships with clients, including scientists, lab managers, and procurement personnel in various sectors (e.g., academia, pharmaceuticals, food and beverage, environmental testing).
• Act as the primary point of contact for customer inquiries, ensuring high levels of customer satisfaction and retention.
• Gather customer feedback to inform product development and service improvements.

Required Qualifications & Skills:

• Education: A bachelor’s degree in Chemistry, Analytical Chemistry, Biotechnology, or a related scientific field is highly preferred.
• Experience: Proven experience in technical sales and/or field service for analytical or scientific instruments.
• Technical Knowledge: In-depth knowledge of analytical instruments and their applications. A strong understanding of the scientific principles behind the equipment is essential.
• Sales Acumen: Excellent communication, negotiation, and presentation skills. Ability to persuasively articulate complex technical information in a clear and compelling manner.
• Problem-Solving: Strong analytical and problem-solving abilities to troubleshoot technical issues and offer effective solutions.
• Interpersonal Skills: A strong relationship-builder with a customer-centric approach. Must be able to work independently and as part of a team.
• Organizational Skills: Excellent time management and organizational skills to handle multiple tasks, manage a sales pipeline, and schedule service appointments efficiently.
• Other: A valid driver’s license as the role may require frequent travel.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid sick time

Education:

• Bachelor's (Preferred)

Experience:

• Field sales: 1 year (Required)

Language:

• Fluent English (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person