Skill required:
Sales Support - Sales Enablement
Designation:
Sales Operations Senior Analyst
Qualifications:
Any Graduation
Years of Experience:
5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do
- Domain experience in sales operations, sales enablement, sales excellence, or a similar role within a fast-paced, dynamic environment. - Strong understanding of sales principles and methodologies - Expertise in managing end-to-end supply management related to product roadmap, demand & supply, rebate, inventory and handling daily customer issue. - Role includes working with cross Geo, Country, Territory, cross organization, and other internal stakeholders to drive an effective supply chain model. - Drive tactical demand forecast accuracy in alignment with supply, gain visibility to customer data like sales strategies, market conditions, production plan, inventory, consumption, sales out data, competition and provide product mix or supply guidance through customer collaboration to help drive accurate demand signal and maximize business opportunities. Utilize and support continuous improvements for system, business process, tool and reports. Working with internal teams to ensure Customer Data is accurate, compliant and created in within SLA. - Primary responsible for business operation support to various Business Units. Working with various teams, e.g. field sales, BU category sales, cross Geo/Country/Territory organization and other internal stakeholders - Demand and supply management, thru long term demand forecast with product transition plan and supply guidance to the customers and collaboration. - Provide customer business analysis by gaining customer info/data visibility like sales strategies, market conditions, production planning, pipeline tracking, inventory/consumption status, sales out data, competition landscape and activities, etc. Provide product pricing support as part of meet competition strategy to win the business. - Excellent leadership and team management skills, with the ability to motivate and develop a high-performing sales operations team. - Strong analytical skills with the ability to interpret complex data and provide actionable insights. - Exceptional communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization. - Ability to think strategically and execute tactically, with a focus on continuous improvement and innovation.
What are we looking for
- Excellent communication and collaboration skills.
- Advanced working knowledge of Excel. Ability to synthesize complex data into a clear actionable conclusions.
- Experience in stakeholders management and customer facing is required.
- A can-do approach and attitude, willingness to take informed risks in order to achieve desired organization and Intel goals.
- Ability to quickly digest problems and drive solutions across a dynamic stakeholder base.
- Innovative and self-directed. Flexible and ability to embrace change in a fast-paced environment.
- Experienced in operating SAP/ similar MRP systems.
- Bachelor s degree preferred. Business, Economics or Supply Chain concentrations preferred. Minimum 10 years related experience. ERP Skills: Salesforce, SAP (S4 Hana) Optional: Certified Black belt Six Sigma, PMPi certification or experience Additional skills (preferred): Sales planning and administration Roles and Responsibilities:
- Key Responsibilities: Define and Execute Business Priorities Key contributor and owner of the direction for your operations. This includes defining strategic goals for the team. Participate in defining, planning, and documenting key projects and initiatives. Track the progress of initiative outcomes against goals and ensuring that the team remains unblocked and focused. Team and Performance development Own all facets of performance and career management for the team. Expected to mentor all members in order to maintain a well-rounded, world class organization. This includes project management, quality audits and coordination of training sessions as well as day to day oversight of the team. Own and be accountable for the output and performance of your team. Operational Excellence Uphold and continue to drive operational excellence across the site and globe. Drive best practices with a focus on outcomes for our customers. Identify and own local and global initiatives that will continue to optimize our highly customer focused operational teams. Incident and Escalations Management Lead team/s to provide customers with exceptional outcomes during times of customer needs and drive positive customer the outcomes. Drive initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures in order to scale with the rapid expansion of the services and customer base. Engage with Director and C-Level executives to understand business needs. Be the voice of the customer and work with internal resources to ensure that the customer's SLA's are met. Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses. Champion and advocate for customer requirements within the sales operations functions. Participate in customer requested meetings (onsite or via phone). Own accountability to provide our customers with an exceptional experience and assist customers in their time of need with highly customer focused service. Sales Ops function is 24/7/365 operations and Operations Manager role is required to work in India Night Shift Hours.
