Sales Officer- Fragrances & Fashion Accessories

Job Description: Sales Officer

Function

Reporting to

Business

Job DetailsTo drive regional sales as per targets of Titan by managing redistribution stockists and dealers within the assigned geographical area together with delivering high quality service to customersExternal InterfacesInternal Interfaces Key customers
Third Party Service Providers Redistribution Stockist Dealers Regional team¢ Product and Brand team¢ IRSG team¢ VM team¢ Merchandising team ¢ Support teams¢ BD teamsJob RequirementsEducationGraduateRelevant Experience2- 5 yearsBehavioural Skills¢ Customer Centricity¢ Delivers Results¢ Interpersonal Effectiveness¢ Build Effective Teams¢ Ambiguity tolerance¢ Nurtures RelationshipsKnowledge¢ Sales/ ` experience Process ContributionsProcess ContributionProcess OutcomePerformance MeasureSales: Sales planning: Business plan formulation

1. Provide inputs to the ABM to consolidate the potential sales in the region and develop the annual business targets for the respective regions
2. Develop the annual business targets of the Redistribution Stockists (RS) within the allocated region

Annual business plan Year on Year business growthSales: Evaluation and control: Conducting business performance reviews

1. Monitor the financial performance of dealer stores and model stores against targets periodically
2. Develop reporting & review mechanisms to track operational performance and ensure course correction & corrective action, as appropriate

Business performance review calendar Percentage of deviation from target achievementSales: Trade marketing

1. Create and seek approvals on annual marketing plans, BTL activities and budgets for regions/ stores
2. Identify requirements in the dealer stores in terms of VM updation and other marketing support

Annual marketing calendar Increase in sales
Increase in customer satisfaction scoresSales: Stakeholder Management

1. Maintain a constant business relationship with the Redistribution Stockists (RS) and dealers and act as SPOC to resolve operational issues and to maintain store ROI
2. Ensure strong presence and space for Titan brand in key MBO's
3. Ensure simultaneous deployment of technological interventions and sales enablement tools across all dealer network for connected benefit realization
4. Encourage dealers in performance improvement through active participation in dealer competitions
5. Monitor CFA activities, ensure timely deliveries and compliance to commercial guidelines

Annual engagement calendar Stakeholder satisfaction scoreSales: Business Development

1. Identify specified towns & RS territory potential assessment to drive sales from key markets
2. Ensure dealer / Channel network expansion within the assigned region
3. Ensure implementation of local level promotions, schemes, and events

Store operating policy Increase in customer satisfaction score
Adherence to timelines Sales: Sales Operations: Training and Development

1. Ensure new product introduction training to relevant stakeholders in coordination with the HR team
2. Conduct training need analysis in the stores and nominate staff to undergo re-training when required

Annual training calendar Effectiveness of training
Increase in salesSales: Field sales operations management: Customer complaint resolution

1. Manage the critical customer complaints and ensure quick resolution by engaging the relevant teams
2. Suggest and seek approval from ABM in implementing new methods for quick service turnaround time

Complaint resolution policy Customer satisfaction scores