Sales & Marketing Advisor-Automobiles Insurance

Key Responsibilities

· Handle incoming and outgoing calls/emails from U.S. trucking clients regarding insurance policies.

· Provide accurate information about policy coverage, quotes, renewals, claims process, and endorsements.

· Assist with new client onboarding, document collection, and verification.

· Follow up on policy renewals, pending documentation, and payments.

· Coordinate with U.S. insurance carriers and underwriters on behalf of clients.

· Log all interactions in CRM systems accurately and timely.

· Maintain a professional and empathetic approach during customer interactions.

· Meet daily/weekly/monthly performance targets (calls handled, policies serviced, etc.)

· Stay updated on U.S. insurance guidelines and compliance requirements.

Key Requirements

• Excellent verbal and written English communication skills.
• Minimum 1 year to 2 years of experience in U.S. insurance, BPO, or customer service (preferred: trucking or logistics industry).
• Basic knowledge of insurance terms (Auto/Commercial/General Liability).
• Comfortable working U.S. time zone (typically 08:30 PM – 05:30 AM IST).
• Strong interpersonal and problem-solving skills.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Experience:

• Insurance sales: 1 year (Preferred)
• Logistics: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Mohali, Punjab (Preferred)

Work Location: In person