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Tata Capital
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Sales Manager - Secured Business Loans (Micro LAP)

Sales Manager - Secured Business Loans (Micro LAP)

Tata Capital

1 - 7 years

6 - 7 Lacs

udaipur nagar

Posted:4 days ago| Platform:

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Skills Required

direct sales loans team management sales share market customer satisfaction market intelligence sales process customer experience process management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities Sales & Business Development

Achieve assigned targets for secured business loans (LAP / Mortgage / SME Loans).
Source new customers through direct sales, referrals, and channel partners.
Identify new markets, geographies, and business opportunities.
Build and maintain strong relationships with customers, DSAs, brokers, and connectors.

Team Management

Support, guide, and motivate Relationship Officers / Sales Executives.
Monitor team performance and ensure productivity targets are met.
Conduct regular training and coaching on product, sales process, and compliance.

Credit & Process Management

Ensure complete and accurate documentation for loan processing.
Coordinate with credit, operations, and legal teams for timely disbursement.
Maintain portfolio quality and control delinquency levels.
Ensure adherence to company policies, RBI norms, and compliance standards.

Customer Experience

Provide end-to-end support to customers during the loan lifecycle.
Resolve customer queries and complaints in a timely manner.
Ensure high customer satisfaction and repeat business.

MIS & Reporting

Prepare daily/weekly sales reports and pipeline MIS.
Track disbursements, approvals, and conversion ratios.
Share market intelligence and competitor insights with management.

Eligibility Criteria Education

Graduate in any discipline (MBA/PGDM preferred)

Experience

4-7 years of experience in secured business loans / LAP / Mortgage sales
At least 1-2 years in a team handling or supervisory role preferred

Skills & Competencies

Strong knowledge of secured lending products
Excellent communication and negotiation skills
Team management and leadership ability
Result-oriented with strong analytical skills
Good understanding of credit and risk fundamentals

Key Performance Indicators (KPIs)

Disbursement and revenue targets
Portfolio quality and delinquency control
Team productivity and retention
Customer satisfaction and turnaround time (TAT)

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