Sales Manager & Client Experience Manager

SkinPoetry, a premium medspa where science meets beauty, is looking for a dynamic and driven Client Experience & Sales Manager to lead our front desk, manage day-to-day operations, convert leads into loyal clients, and support team coordination. If you're passionate about beauty, love talking to people, and thrive in a fast-paced environment — we’d love to meet you.

Responsibilities

Sales & Client Conversion

• Follow up with warm leads from Instagram, WhatsApp, walk-ins, and referrals
• Make outbound cold calls to grow our client base
• Explain treatment benefits, packages, and offers with clarity and warmth
• Upsell services based on client needs
• Track conversions, daily bookings, and monthly sales goals

Reception & Client Experience

• Greet clients warmly and create a welcoming, professional atmosphere
• Handle phone calls, appointments, and payments efficiently
• Maintain client records and ensure feedback is collected
• Ensure timely follow-ups post-treatment for client satisfaction

Operations & Team Management

• Coordinate daily therapist and doctor schedules
• Ensure smooth day-to-day functioning of the clinic
• Track inventory and supplies for front desk and therapy rooms
• Lead the front-desk staff and support therapists when needed
• Share daily performance reports with management

Requirements

• Excellent communication skills in English and Hindi/Punjabi
• 2+ years experience in a front desk, customer service, or sales role (medspa/clinic/hospitality preferred)
• Confident in making sales calls and handling objections
• Proactive, organized, and emotionally intelligent
• Tech-savvy: knows Google Sheets, basic CRM, WhatsApp Business
• Professional grooming and presentable at all times

Job Type: Full-time

Pay: ₹22,000.02 - ₹30,331.85 per month

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus

Application Question(s):

• Are you Sales driven?

Education:

• Bachelor's (Preferred)

Experience:

• Sales: 2 years (Preferred)

Language:

• English (Required)
• Punjabi (Preferred)
• Hindi (Preferred)

Work Location: In person

Application Deadline: 25/07/2025
Expected Start Date: 01/08/2025