Sales force Effectiveness

Role & responsibilities

• SME on multiple functional areas related to Sales Force Effectiveness.
• Lead multiple projects for US & IBU geographies and ensuring quality and timely delivery of the projects
• Project management on multiple workstreams through effective delegation & planning
• Excellent Communication skills with stakeholders of various geographies
• Mentor and coach team members to support talent development of the team
• Monitor customer and marketplace to identify opportunities to optimize sales operations strategy
• Lead the creation of models such as the customer behaviour profile to support the Sales teams by tracking performance of the field force
• Partner with affiliates to determine their SFE challenges & create proposals / brainstorm techniques to solve those
• Evaluate and resolve complex business and operational problems / challenges that arise in the course of the projects
• Complete ownership of analysis on effectiveness of field force incentives and development of the incentive plan for field force
• Work with the HR and Sales teams to set annual targets for the field force and provide inputs to optimize the field force effectiveness
• Manage approval on the plan, calculate the incentive amount for all sales associates based on the plan and coordinate pay-outs
• Use data and reports to develop, optimize and implement strategies to improve sales team performance
• Suggest new & novel ways to measure & improve call & channel execution
• Leverage statistical analyses such as regression, Anova, A/B testing, prescriptive analytics etc. to track KPIs, draw insights in all areas in SFE
• Create & test proof of concepts of new technologies such as Gen AI, ML etc. in SFE processes
• Present new insights, capabilities & solutions to key stakeholders

Preferred candidate profile