Job
Description
Job Title: Sales Executive Location: Mumbai Department: Technical Sales and Customer Success Experience Required: 2-5 years in B2B industrial or manufacturing sales Education: Diploma or Graduate in Engineering / BBA / MBA in Marketing or related discipline Position Summary: We are seeking a proactive and strategically minded Sales Executive to manage the complete lifecycle of customer engagementfrom inquiry to order fulfillment. The candidate will play a critical role in driving revenue growth, improving customer experience, and ensuring operational coordination across internal teams. The individual will be expected to handle technical and commercial RFQs, maintain strong follow-ups, convert inquiries to orders, and manage key customer relationships. This role demands not only tactical execution but also a strategic mindset to contribute to sales planning, customer retention, and market expansion initiatives. Key Responsibilities: 1. RFQ & Inquiry Management Analyze and interpret customer RFQs (technical and commercial). Coordinate internally with design, costing, procurement, and production to prepare accurate quotations. Ensure timely submission of quotations with a competitive yet profitable approach. Track and update inquiry status regularly in the CRM or inquiry tracker. 2. Strategic Sales Execution Convert inquiries into confirmed orders through structured negotiation and relationship building. Prepare and execute a weekly plan for inquiry follow-ups, product presentations, and client visits. Understand competitor pricing, product offerings, and market positioning to tailor pitch strategies. 3. Customer Relationship Management Build long-term, trust-based relationships with key accounts. Act as a single point of contact for all communication and coordination with the customer. Resolve customer complaints in coordination with internal departments, ensuring prompt and professional responses. Regularly visit customers to strengthen relationships and identify upselling/cross-selling opportunities. 4. Order Fulfillment Coordination Collaborate with operations, planning, and dispatch teams to ensure committed delivery timelines are met. Proactively monitor delays or production bottlenecks that may affect customer satisfaction. Track dispatched orders, documentation, and payment collection as per agreed terms. 5. Documentation & Reporting Maintain complete records of RFQs, quotations, sales orders, customer interactions, and feedback. Submit weekly/monthly sales reports with inquiry conversion ratios, order status, and client feedback. Participate in internal sales review meetings with performance insights. Strategic Involvement: Support market intelligence initiatives including customer need assessment and competitor mapping. Contribute to product improvement suggestions based on customer feedback. Assist senior management in formulating sales strategies and pricing models. Mandatory Skills & Competencies: Technical Sales Acumen : Ability to understand and explain technical product specifications and applications. RFQ Handling & Quotation Management Inquiry Tracking & Funnel Management Sales Negotiation & Closure Skills Order Execution & Internal Coordination Customer Communication & Relationship Management Additional Skills (Good to Have): SAP / ERP system experience Knowledge of manufacturing processes like fabrication, powder coating, or electrical assembly Data analysis & report preparation Strong commercial understanding (costing, margins, payment terms, etc.) Soft Skills: Excellent verbal and written communication Customer-centric attitude Attention to detail Self-driven and goal-oriented Ability to handle multiple priorities under pressure Strong teamwork and cross-functional collaboration Key Performance Indicators (KPIs): RFQ to Order Conversion Rate Inquiry Response Turnaround Time Order Execution Timeliness Customer Satisfaction Index Sales Revenue vs Target Payment Realization Efficiency
