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Job Title: Sales Executive (New Business Development & Customer Relationship) / Sales Executive - NBD & CRR Department : Sales & Client Success Reports To : Sales Coordinator Location : [ Pune, Maharashtra] Job Type : Full-time Salary : Base Salary + Performance-Based Incentives/Commission Key Responsibilities: I. New Business Development (NBD): 1. Lead Generation & Prospecting: ○ Proactively identify, research, and qualify new business opportunities and potential clients through various channels (e.g., cold calling, email campaigns, networking, industry events, referrals, market research, online platforms). ○ Build and maintain a robust pipeline of qualified leads, continuously seeking out new avenues for growth. ○ Understand target market segments and develop tailored strategies to penetrate new accounts. 2. Sales Cycle Management: ○ Initiate contact with prospective clients, conduct engaging initial conversations, and effectively articulate the value proposition of our products/services. ○ Conduct comprehensive needs assessments to understand client challenges, pain points, and business objectives. ○ Develop and deliver compelling sales presentations, proposals, and product demonstrations (virtual or in-person) customized to individual client needs. ○ Negotiate terms, pricing, and contracts to successfully close new deals, ensuring profitability and adherence to company guidelines. ○ Collaborate with internal teams (e.g., Marketing, Product, Legal) to facilitate the sales process and resolve any complex issues. 3. Market Intelligence: ○ Stay informed about industry trends, market conditions, and competitor activities to identify new business opportunities and1 refine sales strategies. ○ Provide feedback to marketing and product teams on market demands and competitive landscape. II. Customer Relationship & Retention (CRR): 1. Account Management & Relationship Nurturing: ○ Serve as the primary point of contact for an assigned portfolio of existing clients, fostering strong, long-term relationships based on trust and mutual understanding. ○ Regularly engage with clients through scheduled meetings, calls, and check-ins to assess satisfaction, identify evolving needs, and provide ongoing support. ○ Act as an advocate for clients internally, ensuring their feedback is heard and their issues are resolved promptly and efficiently. 2. Upselling & Cross-selling: ○ Identify opportunities to upsell additional features, higher-tier products/services, or cross-sell complementary offerings that align with client needs and business goals. ○ Present compelling business cases for expanded solutions, demonstrating clear ROI for the client. 3. Retention & Churn Prevention: ○ Proactively monitor customer health and engagement to identify potential risks of churn. ○ Develop and execute strategies to retain at-risk accounts, including re-engagement plans, value reinforcement, and issue resolution. ○ Manage contract renewals, ensuring timely and successful renegotiation of terms. ○ Gather testimonials and referrals from satisfied clients. III. Reporting & Administration: 1. CRM Management: ○ Maintain accurate, up-to-date, and detailed records of all sales activities, customer interactions, lead statuses, and pipeline progression in the sales FMS . ○ Utilize CRM data for effective territory planning, forecasting, and reporting. 2. Performance Analysis: ○ Track and analyze individual sales performance against NBD and CRR targets (e.g., new client acquisition, revenue from existing clients, retention rates). ○ Prepare regular reports on sales activities, pipeline status, and customer health for management review. Required Skills & Qualifications: ● Education: Bachelor's degree in Business Administration, Marketing, Sales, or a related field. ● Experience: ○ Minimum of [e.g., 3-5] years of progressive sales experience, with a proven track record in both New Business Development and Account Management/Customer Relationship roles. ○ Demonstrated ability to meet and exceed ambitious sales quotas for both new sales and retention/growth from existing accounts. ○ Experience in [mention specific industry if relevant, e.g., SaaS, B2B, Financial Services, Manufacturing]. ● Sales & Business Acumen: ○ Strong understanding of the sales lifecycle, from prospecting to closing. ○ Excellent negotiation, persuasion, and objection-handling skills. ○ Ability to understand complex product/service offerings and articulate their value proposition clearly. ○ Sound business judgment and commercial awareness. ● Customer Relationship Skills: ○ Exceptional interpersonal and relationship-building skills. ○ Empathy and a customer-centric approach. ○ Proven ability to resolve customer issues effectively and maintain high levels of satisfaction. ● Communication: ○ Outstanding verbal and written communication skills, including presentation abilities. ○ Active listening skills to uncover client needs and opportunities. ● Technical Proficiency: ○ Proficient in CRM software (e.g., Salesforce, HubSpot, Zoho CRM). ○ Strong command of MS Office Suite (Word, Excel, PowerPoint). ○ Familiarity with sales engagement tools (e.g., LinkedIn Sales Navigator, sales automation platforms) is a plus. ● Personal Attributes: ○ Highly self-motivated, results-driven, and able to work independently. ○ Resilient and persistent, with a positive attitude. ○ Strong organizational and time management skills; ability to manage multiple priorities simultaneously. ○ Collaborative team player. ○ Willingness to travel as needed for client meetings and industry events. Physical Demands: ● Primarily office-based with regular travel required for client visits and industry events. ● Ability to use a computer for extended periods. Interested candidates are required to share their updated CV to [email protected] . Regards Real Marbles & Granite Pune. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Schedule: Day shift Language: English (Preferred) Work Location: In person Speak with the employer +91 8669677708 Application Deadline: 30/06/2025 Expected Start Date: 14/07/2025
