Sales Executive Kolkata

Customer Support Executive – Online Delivery Portal

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About the Role

We are hiring Customer Support Executives for a leading online fresh-vegetables delivery platform. The role involves resolving customer queries via phone and chat support, ensuring fast and accurate assistance to customers regarding orders, delivery schedules, and product concerns.

Key Responsibilities

• Handle inbound/outbound customer calls regarding order status, delivery, and product issues

• Manage customer queries through chat support in a timely manner

• Coordinate with the operations and delivery team to ensure issue resolution

• Maintain polite and professional communication at all times

• Record and update query logs for quality and service improvement

• Follow company processes and guidelines for customer satisfaction

Requirements

• Minimum Higher Secondary (HS) pass / Graduate preferred

• Good communication skills in Bengali and Hindi (English is an advantage)

• Prior experience in customer support / telesupport is preferred

• Basic computer skills (typing and chat handling)

• Ability to work in rotational shifts between 7 AM to 9 PM [Including 2 Hours Break 1hr + 30 mins + 30 Mins]

• Must reside in or near Jadavpur, Kolkata

Benefits

• Work-from-home flexibility: Only 1 day office visit per week

• Attractive performance-based incentives

• Stable industry with learning and growth opportunities