Sales Executive

1. Sales & Business Development:

• Meet and exceed assigned sales targets by selling Maruti Suzuki cars.
• Achieve a minimum of

  1 car sale in the first month

  ,

  3 cars per month from the third month onwards

  , and maintain an

  average retail sale of 4+ vehicles per month after six months

  .
• Generate leads and inquiries from multiple sources, including:
• Walk-in customers
• References
• Hyperlocal marketing
• Events and exhibitions
• Door-to-door (D2D) marketing campaigns
• Ensure effective follow-ups on inquiries and

  convert leads into bookings within the shortest possible time

  .

• Complete retail transactions within 7 days of the initial inquiry

  to maximize conversion rates.
• Drive additional revenue by promoting and selling allied business products such as:
• Maruti Genuine Accessories (MGA)
• Extended Warranty (EW)
• Customer Convenience Package (CCP)
• Vehicle Exchange programs
• Maruti Suzuki Smart Finance (MSSF)
• Follow

  Auric Motors and Maruti Suzuki guidelines

  in all sales and customer interactions.

2. Customer Journey & Satisfaction:

• Maintain high standards of

  customer interaction and relationship management

  .
• Provide

  a seamless and satisfying customer experience

  by ensuring transparency in sales processes.
• Ensure excellent

  customer handling and timely resolution of queries and concerns

  .
• Maintain high

  Customer Delight Index (CDI) and Net Promoter Score (NPS)

  .

3. Professional Growth & Performance Evaluation:

• Start as a

  Sales Consultant/Service Advisor

  with a structured growth plan.
• Undergo a

  six-month review

  to assess performance on key parameters such as:
• System adherence
• Customer handling & interaction
• Problem resolution and effective listening skills
• Sales productivity & achieving assigned targets
• Customer complaint resolution
• Labour earning & selling (for service advisors)
• Vehicle selling & cross-product sales
• Achieve performance benchmarks to

  increase earnings through fixed & variable salary components and attractive incentives

  .
• Eligible for

  promotion to Senior Service Advisor/Managerial roles

  based on consistent performance.

4. Training & Certification:

• Enroll in

  Maruti Suzuki India Limited (MSIL) certification programs

  to enhance career growth.
• Actively participate in

  skill development and leadership training programs

  .
• Develop capabilities to progress from

  Relationship Manager (RM) to CEO-level roles

  within the dealership.

Key Performance Indicators (KPIs):

• Achieve assigned monthly and quarterly

  vehicle sales targets

  .
• Maintain an

  average retail sales of 4+ vehicles per month

  after six months.
• Generate and convert leads effectively within a

  7-day inquiry-to-retail timeframe

  .
• Ensure high

  customer satisfaction (CDI & NPS scores)

  .
• Drive

  cross-selling of allied products

  (MGA, EW, CCP, Exchange, MSSF, etc.).
• Successfully complete

  MSIL certification programs

  and in-house training.

Growth & Career Path:

1. Start as a Relationship Manager (Sales Executive)

2. Promotion to Senior Service Advisor after 6 months (based on performance)

3. Progress to managerial positions through annual performance evaluations

Opportunity to grow into leadership roles, ultimately reaching CEO-level positions within the dealership