Sales Engineer, West

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information. The Sales Engineer (SE) for India will play a crucial role as the technical bridge between our Sales Representatives and their pre-sales customers. As a Trend Micro product expert, you will guide customers and prospects in the selection and deployment of Trend Micro Next-Gen security solutions. You will take joint ownership with the Sales team in developing customer relationships and provide leadership in security architecture. Your strong problem-solving skills will help influence customers" technical strategy. As a trusted advisor, you will develop an understanding of customer needs, risks, tolerance, and technology gaps. Apart from your role as a technologist, you are expected to understand the customer journey with our product and ensure a smooth experience for customers throughout their engagement, onboarding, and product usage. Customer success is a top priority, and you will play a key role in enabling a positive customer experience. You will also be responsible for building and training the sales organization, acting as a storyteller to help the sales team sell more effectively. Understanding the emerging ecosystem of cybersecurity partners like SOC services partners, CSPs (cloud service partners), MSSPs, etc., will be essential. You will work closely with channel partners to upscale and train them for better customer engagement. Additionally, you will provide routine updates on new products/technologies to internal sales staff and collaborate with Regional/Global Product Managers and Product Marketing Managers to stay updated on the latest trends. Your responsibilities will include confidently delivering technical demonstrations, encouraging partners and channels to propose our products effectively, presenting technical solutions to all levels of an organization, designing customer-centric solutions, delivering training to customers and prospects, ensuring quality support and customer health, contributing to best practices, and continuous learning to maintain current technical knowledge. Experience in delivering high-quality presales support and solutions, understanding SOC operations, security analytics capabilities, cloud architecture, cloud native application security, SASE, CASB, Zero trust model, and knowledge of Microsoft O365, Azure, Google, AWS services will be advantageous. Exposure to security software solutions and good communication skills in English are required. A strong interest in cybersecurity and public cloud technologies like AWS and Azure is essential. Sales Engineers at Trend Micro actively participate in webinars, workshops, and industry events as speakers or panelists. Strong public speaking skills will be an added advantage to excel in this role. Join Trend Micro, embrace change, empower people, encourage innovation, and thrive with us.,