Sales Engineer

Role: AU SALES ENGINEER ROLE - PROCESS

Company Overview:

Forbes Marshall

Our commitment to sustainability is reflected in the impact we make we help our customers reduce fuel expenses by up to 1.5% annually, significantly transforming their energy footprint, and cutting down 122,000 tonnes of CO2 emissions each year. We also contribute to water conservation by saving ten million liters per hour and ensure operational uptime that surpasses industry standards. At the heart of our mission is a dedication to customer partnerships, high ethical standards, and community support through initiatives in healthcare, education, and women's empowerment.

Role Overview:

The member joining this position will work at an experienced (band/level) and be part of a team of (Branch Name). The Technical Field Sales Engineer is responsible for driving business growth and ensuring customer satisfaction by managing designated grid customers. This role focuses on achieving sales targets, resolving service and commercial issues, building strong customer relationships, and acting as a key liaison between customers and the companys support divisions.

Department / Division

Product Line

Boiler, Steam Accessories, Steam Traps, Energy Efficiency Solutions, Heat Exchangers

Position with Organisation:

Location: Forbes Marshall, Raipur

Organisation Structure: Reporting to TL/ RM

Purpose of the Role:

The Technical Field Sales Engineer is responsible for driving business growth and ensuring customer satisfaction by managing designated grid customers. This role involves achieving sales targets, resolving service and commercial issues, building strong customer relationships, and acting as a key liaison between customers and the company’s support divisions.

Roles and Responsibilities:

• To handle given grid customers with complete ownership.
• Sales target to achieve for grid customers.
• ISDBs & SSDBs to be done for grid customers.
• Fully involved for their service & commercial issues for further resolution.
• Resolution of overdue payments of the grid customers.
• Coordinate with HO support divisions and provide appropriate services in
• terms of offer submission, order processing, commercial & service related issues.
• Extensive traveling to visit all the grid customers per Quarter.
• Update Call schedules, call reportings in the system.
• Review offer base on a continuous basis & provide months Fresh & Booking order projections.
• Coordinate with Branch admin & HO support functions for order booking & Payment collection.
• One seminar at Grid customer area per year.
• Presentations at grid customers place every quarter.
• Emailers for the new application & products to Grid customers.
• Attend min one training for updating his/her profile & competencies.

Qualification and Requirements:

• Experience: 3-8 yrs in the field of Instrumentation products, Product Engineering
• Qualification: B.E Mechanical
• Key Skills: Knowledge of Boiler, Steam Accessories, Steam Traps, Energy Efficiency Solutions, Heat Exchangers.

• Why Join Forbes Marshall?

Joining Forbes Marshall means becoming part of a legacy that spans over 75 years of engineering excellence and innovation. We are a multinational with Indian roots operating in over 18 countries and catering to over —-- industries.

Here, you are not just a member of a workforce; you are a valued part of a close-knit community dedicated to making a real impact. At Forbes Marshall, every member is empowered to contribute to meaningful solutions, grow professionally, and be part of a mission that goes beyond business success to prioritise sustainability and operational excellence.

• Personal and Professional Growth

At Forbes Marshall, we focus on the growth and development of our members. You will gain valuable experience through engaging projects, exposure to advanced industry practices, and access to training and skill development opportunities. Our culture promotes continuous learning, collaboration, and innovation, allowing members to reach their full potential and enhance their expertise. Your work will be recognised, and your professional skills will grow in line with industry standards.

• A Commitment to Sustainability and Purpose

Forbes Marshall is dedicated to helping industries operate more efficiently and responsibly providing benefits. As a member of our team, you will contribute to projects that support energy efficiency and sustainability, helping customers reduce their carbon footprint and improve their operational practices. This role offers an opportunity to align your professional journey with a purpose-driven mission, contributing to the larger goal of creating a more sustainable future.

• A Culture of Collaboration

Collaboration is at the heart of our work environment. Members work together with teams across functions, fostering an atmosphere where knowledge sharing and teamwork, drive success. You will join a team of dedicated professionals who value each other’s contributions and are committed to achieving excellence together.

Values We Wish for You to Experience

At Forbes Marshall, our core values shape our culture and guide our actions. They define how we work, collaborate, and contribute to the success of our team and community.

INTEGRITY

• Ethics: Fair and Honest
• Ownership: I Own the Result
• Candour: Speak Up

FAMILY SPIRIT

• Generosity and Collaboration: Care, Respect, and Contributing to the performance of other teams along with their own
• Freedom: Do it
• Accountability: Answer to the Team

EXCELLENCE

• Quality: In All We Do
• Innovation: Try Something New
• Add Value: Deliver Customer Benefits

GOOD CITIZENSHIP

• Sustainability: Business, Environment, Society
• Diversity: Ideas, People, Worldwide
• Inclusive: Equal OpportunityRole: Sales Engineer