Sales & Digital Marketing Executive (Hospitality)

Job Description

Position: Sales & Digital Marketing Executive
Department: Sales & Marketing
Organization: Emersion Residency
Location: Pune
Reporting To: Hotel Manager

Job Purpose

To enhance room occupancy, revenue generation, and brand visibility of Emersion Residency through effective sales strategies and digital marketing initiatives.

Key Responsibilities

A. Sales & Business Development

• Promote hotel rooms, banquets, and services to corporates, travel agents, and walk-in guests.
• Generate new corporate clients, travel partners, and long-stay customers.
• Achieve monthly and quarterly sales targets for room bookings and packages.
• Handle client inquiries, negotiations, and closing of deals.
• Maintain customer database, follow-ups, and repeat business.
• Coordinate with front office and operations for smooth guest handling.

B. Digital Marketing & Online Presence

• Manage hotel listings on OTA platforms (MakeMyTrip, Goibibo, Booking.com, Agoda, etc.).
• Monitor room rates, availability, promotions, and reviews on OTAs.
• Plan and execute digital campaigns on Google, Facebook, Instagram, and WhatsApp.
• Create basic content for social media posts, offers, and promotions.
• Track online performance, inquiries, conversions, and ROI.
• Ensure positive online reputation management and respond to guest reviews.

C. Branding & Promotion

• Support branding activities, seasonal offers, and festival promotions.
• Coordinate with designers/vendors for creatives, banners, and digital ads.
• Assist in organizing local promotions, tie-ups, and visibility activities.

D. Reporting & Documentation

• Prepare daily/weekly sales and digital performance reports.
• Maintain records of leads, bookings, revenue, and campaigns.
• Ensure compliance with company policies and reporting standards.

Qualification & Experience

• Graduate / MBA in Marketing, Hospitality, or related field (preferred).
• 1–4 years experience in hotel sales or digital marketing (hospitality preferred).
• Knowledge of OTAs, PMS, CRM, and digital tools.

Skills & Competencies

• Strong communication and negotiation skills.
• Knowledge of hotel sales cycle and digital marketing platforms.
• Customer-centric approach with result orientation.
• Basic knowledge of Canva, Meta Ads, Google Ads (preferred).
• Good coordination and time-management skills.

Key Performance Indicators (KPIs)

• Room occupancy percentage
• Revenue growth & sales targets achievement
• Online booking conversions
• Digital campaign performance
• Customer satisfaction & review ratings

Job Types: Full-time, Permanent

Pay: From ₹20,000.00 per month

Work Location: In person