Sales Development Manager

About Tapmind

TapMind is a forward-thinking company operating at the intersection of innovation, intelligence, and growth. We empower publishers and advertisers by blending creativity, data, and technology to deliver meaningful results. TapMind offers solutions in Marketplace, Ad Platform, User Growth, and App Publishing to simplify complexity, maximize yield, and drive measurable impact. Our vision is to be the synonym of growth for digital publishers across Asia & the Middle East, fostering innovation, collaboration, and better user experiences. At TapMind, growth isn't just an outcome; it's embedded in our DNA, helping partners tap into what's next.

For more details, please visit tapmind.com

Overview

As the Sales Development Manager (SDM), you are the pivotal leader responsible for driving the entire lead-to-customer conversion process. You will directly manage and mentor the Sales Development Representative (SDR) team and the Sales Data Analyst (SDA) team, ensuring operational excellence and achieving key goals.

Your primary focus is closing deals with prospective leads scheduled by the Business Development (BD) team. This involves personally leading critical sales calls, deeply understanding the publishers requirements, pitching relevant solutions, and securing the final conversion of leads into active customers. You are accountable for the team's deliverables, success metrics, and the seamless transition of new customers to the Customer Success team.

Key Responsibilities

1. Strategic Sales & Deal Closure

• Take ownership of the leads, engaging in calls with prospective publishers to understand their business requirements and market context.

• Present and pitch TapMind's relevant solutions confidently, managing all objections to drive the final stages of the sales process.

• Close deals effectively to ensure the primary goal of converting leads into paying customers is met.

• Collaborate closely with the BD team on pipeline health, strategy, and lead quality.

2. Team Leadership & Management

• Lead, mentor, and motivate the SDR and SDA teams, setting clear performance expectations and sales targets.

• Conduct regular one-on-one coaching sessions, performance reviews, and training to enhance team skills in negotiation, communication, and product knowledge.

• Be responsible for the overall output and deliverables of the entire SDR and SDA functions.

3. Operational & Cross-Cultural Excellence

• Ensure all client interactions and sales outcomes are meticulously maintained and tracked in the CRM, overseeing the reporting functions managed by the SDAs.

• Develop and refine sales scripts, processes, and strategies to maximize conversion efficiency and team productivity.

• Possess and train the team on advanced cross-cultural communication skills necessary to handle conversations and build rapport with leads from various countries.

• Ensure a smooth and successful transition of all newly acquired customers to the Customer Success team post-closure.

Qualifications

• 4+ years of experience in AdTech Sales or Account Management, working directly with publishers to maximize their advertising yield.
• Demonstrated track record of successfully meeting and exceeding ambitious sales targets and closing complex deals.
• Exceptional leadership, coaching, and team development skills.
• Outstanding communication, negotiation, and cross-cultural interpersonal skills, with proven ability to engage confidently with international stakeholders.
• Goal-oriented, strategic, and proactive in driving team performance and operational improvements.
• Proficiency in CRM software and sales reporting/forecasting.