Sales Customer Support

Company Overview

AMANN SEWING & EMBROIDERY THREADS PRIVATE LIMITED is a premier manufacturer of high-quality sewing threads, embroidery threads, and Smart Yarns.

Job Overview

The Sales Customer Support role at AMANN SEWING & EMBROIDERY THREADS PRIVATE LIMITED is a Full-Time, Junior level position located in Bangalore and Gurgaon. We seek candidates with 1 to 3 years of work experience to assist our sales team for day to day Customer order handling issues including swatch collection, colour submission, sample collection and submission and other support activities

Qualifications and Skills

• Experience in customer relationship management, demonstrating a strong ability to build rapport and maintain enduring client connections.
• At least one year of experience in sales support and logistics coordination, ensuring timely delivery of products to customers.
• Ability to handle order tracking, ensuring precise monitoring of product movement from dispatch to delivery to meet client deadlines.
• Must have skills in sample collection, which involves gathering the correct samples that align with client requirements and expectations.
• Strong communication skills, essential for effectively conveying information and resolving potential issues with customers and internal teams.
• Ability to multitask and manage time efficiently to support various sales activities simultaneously and ensure smooth operations.

Roles and Responsibilities

• Provide daily support to the sales team, ensuring smooth internal communication and operations.
• Track and process customer orders with accuracy, ensuring all details are verified and meet the required standards.
• Assist in Customer order handling issues including swatch collection, colour submission, sample collection.
• Resolve customer inquiries and issues promptly, maintaining a high level of customer satisfaction through proactive problem-solving.