Sales Coordinator/CRM Executive

Job Title:

Sales Coordinator – Order & Payment Follow-up | CRM Executive

Job Description:

We are looking for a proactive and organized Sales Coordinator to manage order follow-up, payment collection, and maintain CRM records. The ideal candidate will support the sales and accounts teams by ensuring timely order processing, accurate client communication, and smooth receivable tracking using CRM tools. We are hiring a Sales Coordinator with strong skills in payment follow-ups and hands-on experience using SAP systems. The ideal candidate will support the sales and accounts teams by managing outstanding payments, coordinating with clients for timely collections, and ensuring accurate record-keeping in SAP.

Key Responsibilities:

• Coordinate with customers and internal teams for order confirmation, dispatch, and delivery updates.
• Track order status and share regular updates with clients and the sales team.
• Follow up with clients on outstanding payments through emails and calls.
• Work with the accounts team to ensure timely payment reconciliation.
• Maintain detailed client records, communication history, and task logs in the CRM system.
• Prepare and share daily/weekly reports on order status, pending payments, and customer interactions.
• Assist the sales team with quotations, invoices, and after-sales support.
• Escalate payment or delivery issues to senior management, as needed.

Required Skills:

• Excellent communication and coordination skills.
• Strong follow-up skills for both orders and payments.
• Good knowledge of CRM software (Zoho, Salesforce, HubSpot, or similar).
• Basic understanding of order processing and dispatch workflows.
• Proficient in MS Excel, Word, and Outlook.
• Knowledge of SAP or ERP systems is a plus.
• Attention to detail and problem-solving attitude.

Qualifications:

• Bachelor’s degree in Business Administration, Commerce, or related field.
• Certification in CRM/Sales coordination (optional but preferred).

Experience:

• 2 to 4 years of experience in sales coordination, order follow-up, and payment collection roles.
• Prior experience in manufacturing, retail, hardware, or industrial sectors is a plus.

Salary Range (Monthly):

• upto ₹35,000 (depending on experience, industry, and location)

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person