Sales Coordinator

Job Description

Position Title: Sales Coordinator

Department:

Sales & Marketing

Reports To:

Jt. CEO

Job Purpose:

The Sales Coordinator acts as a bridge between field sales representatives, internal teams (production, logistics, finance), and customers. The role involves managing order processing, customer communication, tracking sales data, and ensuring timely follow-up on leads and proposals to support the sales team in meeting revenue goals.

Key Responsibilities: Sales Support:

• Lead Management:
• Qualify and assign inbound leads to sales reps.
• Track all inquiries in the CRM (e.g., “Contact to Lead” & “Lead to Order” FMS sheets).
• Proposal Coordination:
• Prepare quotations, tender documents, and technical-commercial offers in coordination with sales engineers.
• Ensure timely submission of proposals and follow-ups with clients.
• Order Processing:
• Coordinate with production and stores teams for material availability and delivery schedules.
• Generate order confirmations, invoices, and delivery challans.
• Customer Communication:
• Address customer queries on pricing, product availability, and delivery.
• Handle post-order communications and service requests.

Data & Reporting:

• Maintain updated sales dashboards (enquiries, quotations, orders).
• Create MIS reports, tracking order status, sales pipeline, and customer interactions.
• Monitor outstanding payments and support follow-up for collections.

Coordination & Admin:

• Act as the primary point of contact for internal coordination between sales, finance, logistics, and production.
• Assist sales reps with scheduling client meetings, demos, and presentations.
• Support in planning exhibitions, marketing events, and dealer meets.

Key Skills & Requirements:

• Education: BCom, MSCIT, or similar
• Experience: 2–5 years in sales coordination, preferably in B2B/industrial sales.
• Technical Skills:
• Familiarity with industrial equipment (process equipment, tools, coatings).
• Proficiency in MS Excel, PowerPoint, and CRM tools.
• Soft Skills:
• Strong communication and follow-up skills.
• Multi-tasking and deadline-oriented.
• Analytical and detail-oriented.

KPIs for Sales Coordinator:

• Lead Response Time: Leads assigned within 24 hours.
• Quotation TAT: 100% proposals sent within committed timelines.
• Pipeline Accuracy: Maintain >95% accuracy in CRM/FMS tracking.
• Coordination Efficiency: Zero delays due to miscommunication between sales and operations.

Salary range - Up to 25k per month

Job Types: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Work Location: In person