Sales Coordinator

• SUMMARY
• This role is responsible for the accurate data entry, order processing, client coordination, and maintaining structured records related to instruments, consumables, spares, and AMC/service processes. The position facilitates critical sales, service, invoicing, and reporting activities while supporting cross-functional teams and ensuring timely follow-ups.
• OBJECTIVES OF THIS ROLE
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• Ensure precise and prompt entry of service, installation, and order data into the organizational systems.
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• Lead efficient order processing, invoicing, and MIS reporting for sales and service operations.
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• Maintain up-to-date databases and client records to support business growth and management decisions.
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• Coordinate between management, sales, service teams, and external clients for seamless transaction flows.
• DUTIES & RESPONSIBILITIES
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• Data entry for service reports, installation reports, and daily/weekly/monthly MIS reports.
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• Prepare and revise quotations for instruments, consumables, spares, AMC, and services (with management approval).
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• Process orders for instruments, consumables, spares, AMC, and service contracts.
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• Follow up on outstanding payments via email and phone; support client follow-ups for pending payments.
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• Enter transactions into SAP and CRM systems; maintain digital records on specified drives.
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• Handle invoicing (including Jaipur specific tasks) and tax invoice dispatch to clients.
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• Maintain and update customer databases, price lists, performance certificates, expense reports, and agreement follow-ups.
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• Prepare meeting minutes, monthly data reviews, and support pre-installation and demo procedures.
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• Coordinate with internal stakeholders for code generation, product pricing, new account creation, and stock updates.
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• Collaborate with clients for queries, requirements, and ARC contract negotiation.
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• Handle emergency material dispatch, tour approval checks, and dispatch/client communication as per requirements.
• SUPERVISORY RESPONSIBILITIES
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• Oversee and maintain the integrity of data entry and reporting processes to ensure accuracy.
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• May serve as the point of contact between sales/service teams and management for assigned tasks.
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• Report to department heads or management with critical updates on outstanding tasks and issues.
• OTHER RESPONSIBILITIES
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• Support implementation of new business initiativespreparing quotations, agreements, and contracts.
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• Engage in continuous communication updates via WhatsApp/calls with sales and service teams.
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• Manage special projects such as demo instrument handling, data preparation for AMC proposals, and material dispatch processes.
• REQUIRED SKILLS AND QUALIFICATIONS
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• Proven experience with data entry in SAP/CRM and MIS reporting tools.
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• Excellent proficiency in Microsoft Office Suite (Excel, Word), database management, and record keeping.
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• Strong communication skills (written and verbal).
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• Customer handling expertise including follow-ups, query resolution, and negotiation.
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• Organizational skills for prioritizing, planning, and multitasking in a dynamic environment.
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• Basic knowledge of order processing, invoicing, and contract procedures.
• PREFERRED SKILLS AND QUALIFICATIONS
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• Experience in technical sales/service support—preferably with instruments, consumables, or spares.
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• Familiarity with SAP, CRM, and account/stock management systems.
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• Ability to collaborate with multi-functional teams (sales, service, management, legal/account departments).
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• Exposure to proposal writing, contract management, and client relationship management.
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• Adaptable with emergency response protocols and familiarity with industry-specific processes.

Note: Looking for immediate joiner