Sales Coordinator

Position

Position Overview:

The Sales Coordinator for Domestic Sales will support the sales team by managing domestic customer relationships, processing orders, tracking deliveries, and providing administrative assistance. This role is key to ensuring seamless coordination between customers, the sales team, and internal departments such as production, logistics, and finance. The ideal candidate will have strong communication skills, a keen understanding of sales operations, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

1. Order Processing & Management:

• Manage the complete order cycle, from receipt to delivery, ensuring timely and accurate processing.
• Work with the sales team to prepare and process quotations, sales orders, and contracts for domestic customers.
• Liaise with production and inventory teams to ensure availability and timely delivery of pharmaceutical machinery and related products.
• Monitor order status and proactively communicate with customers to provide updates or address any potential delays.

2. Customer Communication & Support:

• Act as the primary point of contact for domestic customers regarding product inquiries, order status, and post-sale support.
• Respond promptly to customer inquiries via phone, email, and other communication channels.
• Provide technical and product-related information to customers in collaboration with the technical team.
• Resolve customer complaints or concerns by identifying issues, working with relevant departments, and ensuring customer satisfaction.

3. Sales Documentation & Reporting:

• Maintain accurate records of all customer interactions, sales orders, and follow-up actions.
• Prepare and generate sales reports, including sales performance, order status, and product delivery updates.
• Assist the sales team in preparing sales presentations, proposals, and other related documents.

4. Coordination with Internal Teams:

• Collaborate with internal departments like production, logistics, and finance to ensure smooth execution of sales orders and deliveries.
• Work with logistics teams to ensure timely dispatch of machinery and spare parts to customers.
• Coordinate with the finance department to track payments, manage invoices, and follow up on outstanding payments.

5. Inventory & Stock Management:

• Collaborate with the inventory and warehouse teams to ensure adequate stock of machinery, spare parts, and accessories for domestic customers.
• Communicate with the production team to align machinery manufacturing schedules with customer demand.
• Monitor inventory levels and proactively highlight potential shortages to avoid order delays.

6. Market & Product Knowledge:

• Keep up-to-date with the latest developments in pharmaceutical machinery and manufacturing technologies.
• Provide feedback to the sales team on customer needs, market trends, and competitor activities.
• Assist in product training for new customers and provide post-sale technical support as needed.

7. Administrative Support:

• Prepare and maintain all sales-related documents including contracts, invoices, and shipping documents.
• Assist with the preparation of sales presentations and promotional materials.
• Maintain a well-organized filing and documentation system for all customer interactions and sales activities.

Qualifications & Skills:

1. Education:

• Bachelor’s degree in Business Administration, Mechanical Engineering, Pharma Technology, or a related field.
• A background in pharmaceutical machinery, manufacturing, or engineering will be a significant advantage.

2. Experience:

• Minimum of 2-3 years of experience in sales coordination, preferably in a manufacturing or technical sales environment.
• Experience in the pharmaceutical or medical device industry, especially in machinery manufacturing, is a plus.
• Familiarity with order management, CRM systems, and sales coordination processes is essential.

3. Skills & Competencies:

• Strong organizational, multitasking, and time management abilities.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with ERP or CRM software.
• Ability to communicate technical information to non-technical customers.
• Strong problem-solving skills and the ability to resolve issues promptly.

4. Personal Attributes:

• Detail-oriented, with a strong commitment to accuracy and quality.
• Customer-focused, with the ability to manage multiple accounts simultaneously.
• Proactive and self-motivated, with the ability to work independently as well as part of a team.
• Ability to handle pressure and meet deadlines in a fast-paced work environment.

How to Apply:

Interested candidates can send their updated resume along with a cover letter highlighting their experience and qualifications to [contact email or HR department].