Sales & Client Relationship Executive

Job Title: Sales & Client Relationship Executive

Location: Kolkata, Shakespeare Sarani

Department: Sales & Business Development

Reporting To: Senior Management / Business Head

Job Summary

The Sales & Client Relationship Executive will be responsible for converting leads generated by the marketing team into clients, maintaining strong relationships with existing and new customers, coordinating with senior management, and ensuring accurate client data management through the RSID Project Management Software. The role involves a mix of inside sales, field visits, and client coordination to support business growth.

Key Responsibilities

Sales & Lead Conversion

• Contact and follow up on leads generated by the marketing team via calls, emails, and meetings
• Understand client requirements and propose suitable company services
• Convert qualified leads into active clients
• Maintain a healthy sales pipeline and achieve assigned targets

Client Relationship Management

• Build and maintain long-term relationships with new and existing clients
• Act as the primary point of contact for client communication
• Ensure client satisfaction through regular follow-ups and coordination
• Address client queries and escalate issues when required

Site Visits & Field Coordination

• Visit client sites for meetings, requirement discussions, and relationship building
• Coordinate with internal teams based on site visit observations
• Support senior management during client meetings when required

Coordination with Senior Management

• Provide regular updates on lead status, conversions, and client feedback
• Coordinate with senior management for approvals, negotiations, and strategic decisions
• Assist in preparing reports and presentations for review meetings

Data Management & Reporting

• Maintain accurate and up-to-date client records in RSID Project Management Software
• Track leads, follow-ups, site visits, and conversion status
• Prepare daily, weekly, and monthly sales and client reports
• Ensure data accuracy and compliance with internal processes

Required Skills & Competencies

• Strong communication and interpersonal skills
• Good negotiation and persuasion abilities
• Basic understanding of sales processes and client handling
• Comfortable with field visits and client interactions
• Proficiency in MS Excel, email communication, and CRM / project management tools
• Ability to coordinate with multiple stakeholder

Educational Qualifications

• Graduate in any discipline (MBA / PGDM in Sales or Marketing preferred)

Experience

• 1–3 years of experience in sales, business development, or client relationship roles
• Experience in service-based or consulting organizations preferred

Job Type: Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person