Sales Associate / Executive

The position involves contacting appropriate individuals or departments (e.g., Sales, Data Administration, Accounting) to address guest calls, requests, or issues. Utilize sales techniques to maximize revenue while fostering guest loyalty to Marriott through up-selling. Identify and provide complimentary gifts to guests as tokens of appreciation for their patronage (e.g., rewards points, show tickets, gift certificates). Promote brand image both internally and externally. Handle requests for redeeming Marriott Rewards points. Manage all reservation inquiries, modifications, and cancellations via phone, fax, or mail. Input Marriott Rewards details into the designated software when confirming guest reservations. Manage and process all guest inquiries, requests, or concerns efficiently. Perform various general office tasks to support Sales & Marketing activities such as filing, email correspondence, typing, and faxing. Support management in employee training and motivation, acting as a role model for the team. Adhere to company policies and procedures, ensuring a clean and professional appearance; maintain confidentiality of proprietary information and safeguard company assets. Greet and acknowledge all guests in line with company standards, anticipate and fulfill guest service needs, and express genuine appreciation to guests. Communicate clearly and professionally with others, create accurate written documents, and answer phone calls with proper etiquette. Cultivate and sustain positive relationships with colleagues, collaborate to achieve common objectives, and address concerns of fellow employees appropriately. Monitor team performance to ensure compliance with quality standards. Verify information in various formats visually, and handle objects weighing up to 10 pounds without assistance. Fulfill other reasonable job duties as assigned by Supervisors. Preferred Qualifications: - Education: High school diploma or G.E.D. equivalent. - Related Work Experience: Minimum of 2 years of relevant work experience. - Supervisory Experience: No prior supervisory experience required. - License or Certification: Not mandatory. Marriott International is an equal opportunity employer that values and celebrates the diverse backgrounds of its associates. We promote an inclusive environment where the unique talents, cultures, and experiences of our team members are respected. Our strength lies in the diversity of our workforce, and we are committed to non-discrimination based on any protected status, including disability, veteran status, or other legally protected grounds.,