Sales and Reservation Executive

Reservation Management

• Handle all room reservation requests via calls, emails, OTAs, and walk-ins promptly and professionally.
• Maintain updated knowledge of room types, rates, packages, promotions, and hotel facilities.
• Process individual, group, and corporate bookings accurately in the PMS (Property Management System).
• Coordinate with Front Office and Housekeeping for room allocation and special guest requests.
• Ensure all booking details, payment terms, and guest preferences are correctly recorded.

Sales & Revenue Support

• Assist in achieving monthly and yearly room revenue targets through proactive sales efforts.
• Promote upselling and cross-selling of rooms, F&B, and other hotel services.
• Follow up with potential leads and past guests to generate repeat business.
• Support the sales team with rate proposals, contracts, and corporate/agent follow-ups.
• Maintain relationships with travel agents, OTAs, and corporate clients.

Guest Service & Communication

• Provide accurate information on hotel facilities, services, and promotions.
• Handle guest inquiries, complaints, and feedback efficiently, ensuring customer satisfaction.
• Maintain a courteous and professional attitude in all guest interactions.

Administration & Coordination

• Maintain reservation reports, daily pickup summaries, and occupancy forecasts.
• Reconcile daily bookings from all sources (website, OTA, walk-in, direct).
• Coordinate with Accounts for advance payments, refunds, and billing queries.
• Assist in preparing daily/weekly sales reports for management review.

Job Type: Full-time

Pay: ₹11,324.51 - ₹20,939.81 per month

Language:

• English (Preferred)